Danish Customer Support

PlanetJobs; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global recruitment agency in Barcelona is seeking a Customer Support Advisor to enhance customer experience for a prestigious travel company. Candidates should be fluent in Danish and possess excellent communication skills, along with a user-friendly approach to technology. Responsibilities include addressing customer needs and inquiries while providing high-quality service. This role offers extensive benefits, including health insurance and wellness programs, aiming to foster personal and professional growth.

Servicios

Spanish lessons and quizzes

Free private health insurance

Flexible nursery school transport

Free coffee and weekly fruit

Career growth opportunities

Initial training and continued coaching

Formación

• Native or fluent in Danish with good command of English.
• Excellent communication and interpersonal skills.
• User friendly PC skills including Office 365 and CRM.

Responsabilidades

• Understand and identify customer needs as a support advisor.
• Mediating between travellers and accommodation suppliers.
• Clarifying inquiries about services via email and phone.

Conocimientos

Fluent Danish

Good command of English

Excellent communication skills

Problem-solving mentality

User friendly PC skills

Affinity with Accommodation Platforms

Herramientas

Office 365

CRM Database

Descripción del empleo

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

DUTIES AND RESPONSIBILITIES

• As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs.
• Listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.
• Clarifying inquiries about service, payment, and technical requirements, providing accurate information and following set processes, via email and phone.

REQUIREMENTS

• Native / fluent in Danish with good command in English
• Excellent communication and interpersonal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms
• A problem‑solving and solution‑driven mentality
• A positive, motivated mindset will help you deal with some tricky customer problems
• Goal‑oriented work approach
• An open mind to changing priorities and business processes
• Affinity with Accommodation Platforms
• Experience within customer service or contact centre environments will be valued
• Availability to work from the office and from home (within 100km of the office).

BENEFITS

• Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more
• Free private health insurance if interested when getting a permanent contract
• Flexible remuneration in nursery school transport if interested after the probation period
• Free coffee every day and free fruit once a week
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching.