Customer Support & Telesales - Camaloon

Camaloon World; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company in e-commerce, based in Barcelona, is seeking talents for its Customer Support & Telesales department. This position focuses on engaging with customers to drive sales and enhance client satisfaction. Join an energetic team dedicated to growth within a multicultural environment, providing comprehensive training and support.

Servicios

Full training and ongoing learning in a multicultural environment

Good work/life balance

Opportunity to shape the company's future

Formación

• Strong experience in telesales and customer service required.
• Excellent communication and problem-solving skills needed.
• Ability to negotiate and build customer relationships.

Responsabilidades

• Generate leads and sales, maintaining customer relationships.
• Handle inbound and outbound calls while processing customer orders.
• Collaborate with management for product/service improvements.

Conocimientos

Telesales experience

Customer service experience

Excellent communication skills

Problem-solving skills

Empathy skills

Persuasion skills

Negotiation skills

Proactivity

Descripción del empleo

We are searching for bright and potential talents!

Camaloon is an ecommerce platform that allows customization of a wide range of products (buttons, stickers, magnets, etc.) using both your own designs and those from artists worldwide. Our products are manufactured at our facilities located in the heart of 22@, Barcelona’s innovation district.

Camaloon is a company with a young and versatile team, with a clear international focus, offering solutions to both companies and individuals. We inspire our clients to create unforgettable products.

Camaloon is also part of itnig, a shared space for tech startups hosting weekly activities such as events, sports, and afterworks. It provides a multicultural environment that fosters collaboration and learning.

The mission:

To support our international growth, we are seeking talented individuals to join our Customer Support & Telesales department as the human contact for our clients.

Currently, we are focusing on support for the Spanish market, requiring strong sales skills.

Duties and responsibilities:

• Generating leads and sales from new and existing accounts.
• Product cross-selling.
• Communicating with prospective clients and building customer loyalty.
• Handling effective inbound and outbound calls to build a healthy pipeline and deliver consistent results.
• Processing customer orders and maintaining these orders.
• Responding to customer queries and complaints via email, chat, and telephone.
• Collaborating with management to identify potential new products and services.
• Achieving individual and team results.

Required Skills:

• Telesales experience.
• Customer service experience.
• Excellent communication and problem-solving skills.
• Empathy and persuasion skills.
• Negotiation skills.
• Proactivity.

What do we offer?

• The opportunity to be part of a team shaping the company's future, engaging directly with clients and gaining valuable insights into their needs.
• Full training and ongoing learning in a multilingual, multicultural environment.
• Good work/life balance.
• Join us and contribute to our exciting project as part of a great Customer Support & Sales team!

Do you speak other languages? *

• Spanish
• English
• French
• Italian
• German