Customer Support Specialist with Dutch

JR Spain; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A customer support outsourcing firm is seeking a Customer Support Specialist (Dutch-speaking) to offer premium support in Valencia, Spain. The role demands fluency in Dutch and English, with a focus on delivering personalized service and troubleshooting customer inquiries. Previous experience in customer support or e-commerce is preferred. The position offers a full-time contract with competitive compensation and local benefits.

Servicios

Competitive compensation

Room for career growth

Team culture valuing collaboration

Formación

• Fluency in Dutch and English (both written and spoken).
• Previous experience in customer support, e-commerce, or digital services is preferred.
• Excellent written communication, empathy, and problem-solving skills.

Responsabilidades

• Respond to customer inquiries in Dutch and English via chat and email.
• Deliver personalized service that matches each client's brand voice.
• Troubleshoot issues, escalate when needed, and follow up on complex cases.
• Collaborate with internal teams to share insights and improve processes.

Conocimientos

Fluency in Dutch

Fluency in English

Customer support experience

E-commerce knowledge

Problem-solving skills

Communication skills

Descripción del empleo

Social network you want to login/join with:

Customer Support Specialist - with Dutch, valència

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Client:

theHRchapter

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

819447628137968435232460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

Your Strategic Partner for HR, Payroll & Headhunting Solutions

?Our client, a fast-growing European company specialized in customer experience outsourcing for digital brands, is looking for a Customer Support Specialist (Dutch-speaking) to join their team on-site in Valencia, Spain.

They partner with fast-paced e-commerce and digital companies, offering top-tier support that reflects each brand's tone, values, and user expectations. With a strong focus on culture and talent, they are redefining customer service from a people-first perspective.

You will join a dynamic, international, and remote-first team that cares deeply about customer happiness.

Your Strategic Partner for HR, Payroll & Headhunting Solutions

?Our client, a fast-growing European company specialized in customer experience outsourcing for digital brands, is looking for a Customer Support Specialist (Dutch-speaking) to join their team on-site in Valencia, Spain.

They partner with fast-paced e-commerce and digital companies, offering top-tier support that reflects each brand's tone, values, and user expectations. With a strong focus on culture and talent, they are redefining customer service from a people-first perspective.

You will join a dynamic, international, and remote-first team that cares deeply about customer happiness.

About your functions and responsibilities

As a Customer Support Specialist, you will:

• Respond to customer inquiries in Dutch and English, offering helpful and timely support via chat and email.

• Deliver personalized service that matches each client's brand voice and quality standards.

• Troubleshoot issues, escalate when needed, and follow up on complex cases.

• Collaborate with internal teams to share insights and improve processes.

• Help build a loyal customer base by offering a seamless and human customer experience.

What do you need to be successful?

• Fluency in Dutch and English (both written and spoken).

• Previous experience in customer support, e-commerce, or digital services is preferred.

• Excellent written communication, empathy, and problem-solving skills.

• A proactive and flexible mindset—you enjoy helping people and taking ownership.

• Comfortable working fully remotely and using digital communication tools.

What you can expect from us?

• ? On-site position based in Valencia, Spain.

• ? Be part of a fast-paced, international environment with room for career growth.

• ? A team culture that values collaboration, fun, and customer excellence.

• ? Full-time contract with competitive compensation and local benefits.

Our Core values at TheHRchapter

️ Transparency: We believe in clear and human recruitment processes. You’ll always receive feedback.
️ Candidate experience: Balanced automation and personalized care. Reach out whenever you need us.
️ Talent-first approach: We connect companies with driven professionals aligned with their mission and culture.
️ Diversity & inclusion: We advocate for inclusion and respect, always.