Customer Support Officer (H / F)

IronFX; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A global fintech company in Madrid seeks a Customer Support Officer to provide outstanding service via live chat and email. The ideal candidate will be bilingual in English and Spanish, with previous experience in online customer support. This is a remote position offering competitive pay, performance bonuses, and a supportive working environment.

Servicios

Competitive salary based on experience

Performance-based bonus

Career development opportunities

Friendly working environment

Formación

• Relevant experience in online customer support (6 months-2 years) is a must.
• Ability to work under pressure in a fast-paced environment.
• Initiative to find answers to new questions.

Responsabilidades

• Provide support to customers via live chat, email and/or telephone.
• Resolve client queries and provide support when required.
• Ensure that all client’s requests are processed on time with no delays.

Conocimientos

Business fluency in English

Business fluency in Spanish

Excellent communication skills

Multitasking skills

Time management

Attention to detail

Problem-solving skills

Educación

University Degree in Business Administration

Herramientas

Microsoft Office

Outlook

Descripción del empleo

We’re driven by innovation, passion, and excellence – join us as a Customer Support Officer and help shape the future of our customer support experience.

IronFX is a global leader in online trading, offering over 300 tradable instruments across forex, metals, indices, commodities, futures, and shares. With a commitment to cutting-edge technology, top-tier service, and innovation, we empower traders worldwide with world-class platforms and resources.

We are looking for a dedicated Customer Support Officer to join our Customer Support team. The ideal candidate will play a key role in supporting and assisting our clients with their inquiries and providing excellent service across multiple communication channels, including live chat, and email.

This is an exciting opportunity for someone who is passionate about delivering top-notch customer support and thrives in a fast-paced, dynamic environment within a global fintech company.

We accept junior candidates with a customer support background, as well as Spanish speakers, to join and support our department!

What You’ll Do :

• Provide support to customers via live chat, email and/or telephone
• Resolve client queries and provide support when required
• Be the liaison between client’s requests, customer service and back office operations
• Offer support to the Business Development Managers
• Ensure that all client’s requests are processed on time with no delays
• Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
• Promote the Company’s services
• Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level

What We’re Looking For :

• Business fluency in English AND Spanish, both verbal and written is a must
• Previous relevant experience (6 months-2 years) in online customer support (emails / live chat) or a similar role is a must
• Experience and knowledge of using Microsoft Office / Outlook is a must
• University Degree in Business Administration or a relevant degree
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and priority handling
• Attention to detail
• Initiative to find answers to new questions
• Ability to diagnose and resolve problems

Why join IronFX?

• Competitive salary based on candidate’s experience and skills
• Performance-based bonus (on a monthly basis)
• Full remote work
• Friendly, fast-paced, multinational and supportive working environment
• Career development opportunities

Working Hours :

• ~ Monday-Friday;
• 9-hour shifts including1 hour lunch break (on a weekly rotation);
• ~1 week night shift, once per month
• ~ Twice-a-year (for the duration of 1 month) working hours will be as follows;
• Saturday-Wednesday (Thursday & Friday off); 12 : 00 PM-08 : 00 PM Cyprus time

between 07 : 00 AM- 08 : 00 PM Cyprus time