Customer Success Manager (Fluent Portuguese, Spanish and good English)

JR Spain; Barcelona; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

JR Spain is seeking a Customer Success Manager fluent in Portuguese and Spanish, based in Barcelona. The role involves fostering customer relationships to enhance product usage and satisfaction, providing training, and analyzing user data. Ideal candidates will have a background in geology or geotechnical fields and at least three years of experience in customer success or account management. This position promises a dynamic work environment focused on customer engagement and product advocacy.

Formación

• At least 3 years in customer success, account management, or related roles.
• Fluent in Spanish, Portuguese, and English; Italian is a plus.
• Background in geology or geotechnical fields required.

Responsabilidades

• Develop customer relationships to promote product usage, retention, and loyalty.
• Onboarding, training, analyzing usage data, and engaging proactively with customers.
• Build and maintain relationships, identify upsell opportunities, and serve as a customer advocate.

Conocimientos

Communication

Organization

Interpersonal Skills

Proactive

Adaptable

Educación

Degree preferred but not essential

Descripción del empleo

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Customer Success Manager (Fluent Portuguese, Spanish and good English), Barcelona

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Client:

Seequent

Location:

Barcelona, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

568117532229317427232460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

Customer Success Manager (Fluent Portuguese, Spanish and good English)

About Us

At Seequent, we help organisations understand the underground, enabling better decisions faster. We build leading Earth sciences technology used globally to develop resources sustainably, design infrastructure, source renewable energy, and minimize environmental impact. Headquartered in New Zealand, we operate in over 145 countries.

Role

The Customer Success Manager develops customer relationships to promote product usage, retention, and loyalty. Responsibilities include onboarding, training, analyzing usage data, and engaging proactively with customers to ensure satisfaction, growth, and retention. The role can be based in Spain or Portugal, with only residents of these countries considered.

Duties and Responsibilities

• Become proficient in Seequent products relevant to customer accounts.
• Learn customer usage and feedback to inform product teams.
• Support and advise customers, promoting product adoption and expansion.
• Build and maintain relationships, identify upsell opportunities, and serve as a customer advocate.
• Collaborate with team members and contribute to revenue growth strategies.

Qualifications

• Degree preferred but not essential.
• At least 3 years in customer success, account management, or related roles.
• Fluent in Spanish, Portuguese, and English; Italian is a plus.
• Background in geology or geotechnical fields required.
• Experience with technology customers and stakeholder management.
• Strong communication, organization, and interpersonal skills.
• Proactive, adaptable, and motivated.

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Our Commitment to Equity, Diversity, and Inclusion

We value diversity and encourage applicants from all backgrounds. If you need accommodations during the recruitment process, please inform us. Don't hesitate to apply if you meet most requirements; we are committed to inclusive hiring.

Benefits and more information available upon application. Visit Seequent.com for details.