Customer Success Engineer

Novanta; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global technology company based in Barcelona seeks a Customer Success Engineer to enhance customer satisfaction and foster client relationships by delivering high-quality technical services. The ideal candidate will possess an Engineering Bachelor's Degree and at least 1 year of experience in a customer-facing tech role. Key tasks include managing technical aspects of client accounts and ensuring successful implementations. This position offers a dynamic work environment and opportunities for growth in a fast-paced international company.

Servicios

Young and dynamic work environment

Specialty coffee and table tennis

Support for online training programs

Formación

• 1+ years of experience in customer-facing roles in a tech company.
• Fluent in English.
• Knowledge and experience in RFID technology is a big plus.

Responsabilidades

• Ensure customer satisfaction and health.
• Act as the key liaison for sales and management.
• Setup customer’s cloud environment.

Conocimientos

Customer focus

Problem-solving

Communication skills

Knowledge of IP networks

Educación

Engineering Bachelor’s Degree

Descripción del empleo

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

About Keonn

Keonn is a manufacturer of RFID hardware and software products for different sectors, like retail, healthcare, libraries, industry, and logistics.

We provide RFID systems mainly for the retail and healthcare sectors, as well as RFID UHF components, like antennas, multiplexers, and readers for any industry.

Keonn’s team is comprised of experienced engineers and PhDs with deep knowledge in fields like radiofrequency, antennas, electronics, firmware, and cloud-based software.

Job Summary

Customer Success Engineer helps to ensure customer satisfaction and health, as well as strengthening the ongoing relationship with customers by providing top-quality technical services.

Customer Success Engineer is expected to ensure customer renewals and to increase sales for existing customers.

Job Responsibilities

• Accountability for ongoing value delivered successful implementation.
• Customer key point of contact for all technical aspects including on-boarding, methodology consultancy and best practices.
• Trusted advisor. Build strong and positive relationships with clients at various levels.
• Serve as the key liaison for sales and management to ensure consistent customer satisfaction.
• Provide status and service reports to recommend next steps to management.
• Setup customer’s cloud environment to match their needs.
• Travel to customer premises to ensure successful RFID’s PoC.
• Act as the voice of customer within the company.

Requirements

• Demonstrable 1+ years of experience in customer-facing roles in a tech company.
• Highly interested in the Retail sector.
• An Engineering Bachelor’s Degree.
• Problem-solving capacity to find customer solutions. Strong customer focus.
• Knowledge of computer networking. A clear understanding of IP networks.
• Knowledge and experience in RFID technology is a big plus.
• Excellent written and verbal communication skills.
• Fluent in English.
• You are a resident of the EU or are in possession of an EU working permit.
• Willing to travel.

We offer

• Company that designs and manufactures worldwide RFID equipment for the retail sector
• Young and dynamic work environment
• New 4000sqm corporate building next to Westfield La Maquinista
• Specialty coffee and table tennis
• Support for online training programs
• Ability to grow in a fast-paced international company

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call [phone] if you need a disability accommodation for any part of the employment process.