Customer Service Representative with French

teleperformance-es-french; Molins de Rei; Presencial; EUR 19.000; Jornada completa

Descripción de la vacante

A global leader in customer experience is seeking a Customer Service Representative fluent in French. The role involves engaging customers with exceptional service, training sales personnel, and working in a dynamic team environment. Successful candidates will have strong communication skills and a proactive approach to gaining customer trust. The position offers a competitive salary of €18,953.85 gross annually, along with performance bonuses and a supportive work atmosphere.

Servicios

Performance bonuses

Referral Program bonuses

International business casual environment

Competitive benefits package

Excellent work environment

Formación

• Confident and enthusiastic personality.
• Ability to work well as part of a team and independently.
• Native French speaker and advanced level of English.
• First class written, verbal, and interpersonal skills.

Responsabilidades

• Engage in superior customer service and provide ready information.
• Demonstrate products and services as necessary.
• Conduct market analysis for new customers.
• Train other sales people in selling techniques.

Conocimientos

Attention to detail

Exceptional communication skills

Ability to gain immediate credibility and trust

Herramientas

PC literacy

Descripción del empleo

On-site | Barcelona, Catalonia, Spain | MM_CS | Full time | French

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a Customer Service Representative with French.

Responsibilities

• Engage in superior customer service by making information readily available
• Demonstrate products and services as deemed necessary by clients and management
• Make product knowledge readily available to self and other sales people through various resources
• Finds ways to sell products in the face of a down market
• Research client base to find new types of customers and sells to them accordingly
• Create a plan for gaining customers and then retaining them based on warranties or guarantees
• Analyze and creates a plan for engaging the target market
• Make product appeal to the target market
• Train other sales people in the art of selling
• Demonstrate superior time management skills and meets sales deadlines

Requirements

Key Competencies

• Attention to detail
• Ability to gain immediate credibility and trust
• Exceptional communication skills
• PC and system literate

Candidate Profile

• Confident and enthusiastic.
• The ability to work well as part of a team as well as independently
• Native French speaker and advanced level of English
• First class written, verbal and interpersonal skills
• Well organized, reliable and thorough

Benefits

• 38,5h / week, from Monday to Friday, from 8.30 to 18.00
• Salary : 18.953,85€ gross / year + 1.800€ gross / year in performance bonuses
• Referral Program : Bring a Friend and get a Referral fee (up to 2.000€ depending on the language / project).
• Excellent work environment, great colleagues, social arrangements and personal development
• International business casual environment
• Full time role – Monday to Friday
• Temporary Contract
• Competitive Benefits package!