Customer Service Representative (German-speaking) - On-site - Electrical Automotive Industry XM01

JR Spain; Barcelona; Presencial; EUR 21.000 - 25.000; Jornada completa

Descripción de la vacante

JR Spain is seeking a German-speaking Customer Service Representative for an on-site role in Barcelona within the electric automotive industry. The candidate will handle customer queries via multiple channels and possess strong communication skills, ideally with some experience in the field. This full-time position offers competitive compensation, including a salary of €21,700 gross per year plus bonuses, and extensive training opportunities.

Servicios

Paid training and career development programs

Central Barcelona location

Formación

• Proficient or bilingual in German and fluent in English.
• At least 1 year of customer service experience.
• Knowledge of IT platforms and applications.

Responsabilidades

• Handle incoming customer contacts via phone, email, chat, and alerts.
• Log details into call systems and meet SLA response times.
• Provide coverage for team members as needed.

Conocimientos

Customer service experience

Proficiency in German

Proficiency in English

Descripción del empleo

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Customer Service Representative (German-speaking) - On-site - Electrical Automotive Industry XM01, Barcelona

Client: Concentrix Spain

Location: Barcelona, Spain

Job Category: Other

EU work permit required: Yes

Job Reference: 47743216810092134432460

Job Views: 1

Posted: 23.07.2025

Expiry Date: 06.09.2025

Job Description:

Experience the power of a game-changing career

We are a global technology and services leader powering the brands of the future. We help well-known brands improve their businesses with technology and solutions, operating in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you'll join our team of game-changers in the electric vehicle industry.

Career growth and personal development

This role offers training, cutting-edge technology, and ongoing support to succeed and develop lifelong connections.

Role responsibilities:

• Handle incoming customer contacts via phone, email, chat, and alerts, resolving demands
• Log details into call systems and meet SLA response times
• Maintain knowledge of applications specific to customers
• Ensure SLA adherence
• Provide coverage for team members as needed
• Complete administrative duties and support service performance

Qualifications:

• Proficient or bilingual in German and fluent in English
• At least 1 year of customer service experience
• Knowledge of IT platforms and applications
• Good disposition for customer service
• Ability to take ownership and escalate when necessary
• Experience or interest in the automotive industry and electric vehicles

We welcome diverse candidates and encourage applications even if you don't meet every requirement.

Benefits:

• Full-time, temporary contract (39 hours/week), Monday to Friday
• Salary: 21,700 euros gross/year + up to 2,000 euros bonus
• Central Barcelona location
• Paid training and career development programs

Join Concentrix and experience the best version of yourself! We are an equal opportunity employer committed to diversity and inclusion.