Customer Service Representative

TOPTALENT; Barcelona; Presencial; EUR 22.000 - 28.000; Jornada completa

Descripción de la vacante

A leading recruitment agency in Barcelona is seeking a Customer Service Representative fluent in Danish and advanced in English. This on-site role involves assisting international travelers and accommodation partners by resolving inquiries through effective communication channels. The ideal candidate will have strong problem-solving skills, a positive work ethic, and experience in customer service environments. The position features a full-time temporary contract with numerous benefits, including health insurance and training opportunities.

Servicios

Feel Good program with Spanish lessons

Free private health insurance

Flexible remuneration

Multicultural working environment

Free coffee and fruit

Initial training and personal coaching

Career growth opportunities

Formación

• C2 level proficiency in Danish and advanced English.
• Strong written and verbal communication abilities.
• Experience in customer service or call center environments preferred.

Responsabilidades

• Identify and understand customer needs.
• Mediate between travelers and accommodation suppliers.
• Provide accurate information and support via email and phone.

Conocimientos

Danish C2 level

Advanced English

Excellent communication skills

Problem-solving mindset

Goal-oriented approach

Herramientas

Office 365

CRM systems

Databases

Descripción del empleo

Position: Customer Service Representative (Danish)

Location: Barcelona (on-site)

Contract: Full-time, 385h/week (Monday–Sunday), Temporary

About the role

As a Customer Support Advisor you will identify the needs of international travellers and accommodation partners, mediate between both sides, and ensure a consistently high level of customer service across email and phone interactions.

Duties and responsibilities

• Understand and identify customer needs.
• Listen, respond, and mediate between travellers and accommodation suppliers worldwide.
• Clarify inquiries about service payment and technical requirements, and provide accurate information following set processes via email and phone.

Requirements

• Danish C2 level and advanced English.
• Excellent written and spoken communication and interpersonal skills.
• PC skills: Office 365, CRM, database, and other internal platforms.
• A problem‑solving and solution‑driven mentality.
• Positive, motivated mindset to deal with tricky customer problems.
• Goal‑oriented work approach.
• Open mind to changing priorities and business processes.
• Affinity with accommodation platforms.
• Experience in customer service or contact centre environments valued.
• Availability to work from the office and from home (within 100km of the office).

Benefits

• Feel Good program with Spanish lessons, quizzes, and free group activities such as running, beach volleyball, roller skating, and more.
• Free private health insurance when obtaining a permanent contract.
• Flexible remuneration after the probation period.
• A multicultural and international working environment.
• Modern office spaces well connected by public transport and close to Glories shopping mall (Westfield).
• Free coffee every day and free fruit once a week.
• 3 weeks of initial training and continued personal coaching.
• Opportunity to learn and grow your career in an exciting industry leading department.

To apply and explore other opportunities, visit our career page: 22.249.