Customer Service Agent (Hiring Immediately)

Mass Markets; San Fernando; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading Business Process Outsourcing company in Spain is seeking Customer Service Representatives to provide inbound customer support for various sectors. The ideal candidate will have a high school diploma, strong organizational and communication skills, and the ability to handle customer inquiries efficiently. Candidates must be customer-oriented and capable of working in a dynamic environment. Competitive salary and benefits are offered, including performance bonuses and allowances.

Servicios

Competitive base salary

HMO coverage

Career growth opportunities

Employee shuttle services

Company retreats and events

Formación

• Must be 18 years of age or older.
• Excellent written and oral communication skills.
• Ability to evaluate and troubleshoot customer issues.

Responsabilidades

• Handle inbound calls and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and upgrade customers.

Conocimientos

Organizational skills

Communication skills

Typing speed (20+ wpm)

Basic knowledge of Microsoft Office Suite

Customer service orientation

Conflict resolution

Problem solving

Ability to multi-task

Educación

High school diploma or equivalent

Herramientas

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Descripción del empleo

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for Customer Service Representatives to support inbound customer service, help desk, and back‑office processing for commercial and public sector positions.

Key Responsibilities

• Handle inbound calls and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade customers
• Explain and position products and processes when interacting with customers
• Appropriately escalated customer dissatisfaction
• Ensure first‑call resolution through problem solving and effective call handling

Candidate Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow‑up on customer issues
• An aptitude for conflict resolution, problem solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi‑task, stay focused, and self‑manage
• Strong team orientation and customer focus
• The ability to thrive in a fast‑paced environment where change and ambiguity prevail
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Compensation & Benefits

• Competitive base salary based on experience
• HMO coverage plus a dependent
• Dental coverage and in‑house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning opportunities
• Allowances for rice, clothing, laundry, and meals
• Performance and loyalty bonuses
• Frequent disinfection and fogging of the workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off‑site events
• In‑office rewards, raffles, recognition gifts, and treats

Physical Requirements

This job operates in a professional office environment. Employees will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. They may occasionally be required to move about the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. Contact Human Resources for assistance.

Equal Opportunity Employer

MCI embraces diversity and commits to a work environment free from discrimination. All employment is based on merit and qualifications. MCI will consider qualified applicants with criminal histories consistent with local and federal requirements.