Customer Care Specialist (Italian market)

TheFork Group; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading restaurant reservation service in Barcelona seeks a Customer Care Specialist to support customers in the Italian market. This role involves responding to customer inquiries via phone, email, and chat, ensuring a high-quality experience. Ideal candidates are fluent in Italian and English, with strong communication skills and some customer support experience. The position offers a permanent contract with competitive benefits and a flexible working environment.

Servicios

Competitive fixed salary

Bonus and equity

Lunch vouchers

Health insurance

Team-building events

Flexible working environment

Formación

• Experience in a customer support environment.
• Open-minded and care about customer needs.

Responsabilidades

• Answer incoming requests via phone, email and chat.
• Assist customers with questions about our reservation book, website or app.
• Provide suitable answers or solutions according to customer needs.

Conocimientos

Native level of Italian

Fluent in English

Strong communication skills

Knowledge of CRM tools

Descripción del empleo

Overview

Customer Care Specialist (Italian market) at TheFork. Join our Movement and Champion Restaurant Culture. TheFork connects the world’s favorite restaurants with a broad community of diners and provides tools to help restaurants perform. This role focuses on supporting customers in the Italian market.

What You Will Do

• Answer incoming requests via phone, email and chat
• Assist customers with questions about our electronic reservation book, our website or app
• Provide the most suitable answer or solution according to the customer’s specific needs

Who You Are

• Based in Barcelona
• Native level of Italian and fluent in English; additional languages are welcome
• Open-minded with strong communication skills
• Care about customer needs and strive to make their experience unique and satisfactory
• Knowledge of CRM tools
• Experience in a customer support environment

What We Offer

• Permanent contract
• Flexible working environment (2 days remote per week; additional flexibility during summer and December)
• Competitive fixed salary, bonus and equity
• Lunch vouchers for working days
• International, multicultural teams across 10 offices in Europe
• Inclusive working environment
• Lifestyle benefits for physical and leisure activities, family support, travel, etc.
• Continuous learning and development programs
• Free access to the Calm app for mental health support
• Parental leave and caregiver leave policies (12 weeks fully paid)
• Support for work-life balance
• Health insurance fully covered by TheFork
• Life & Disability Insurance at no cost to the employee
• Modern offices with dining areas, coffee points, and leisure spaces
• Team-building events

EEO Statement: TheFork is committed to fair recruitment and an inclusive workplace. If you require reasonable accommodations during the application process due to health conditions or disability, contact