Customer Care Advocate (German Speaker)

Rockwell Automation; Barcelona; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global technology firm in Barcelona seeks a Customer Experience Advocate to enhance customer service by resolving inquiries and ensuring satisfaction. Candidates should have experience in customer service and be fluent in German, Spanish, and English. The position supports a hybrid working model, requiring some presence at the office. Join a company that values productivity and innovation.

Servicios

Meal Voucher

Health Insurance

Retirement Plan

Knowledge sharing culture

Formación

• 1+ years of experience in customer service and resolving inquiries.
• Ability to work in a global, multicultural environment.
• Experience in a Contact Center role is preferable.

Responsabilidades

• Respond to customer inquiries related to orders and resolve issues.
• Interact with stakeholders to maintain exceptional customer support.
• Supply updates on orders in alignment with service level agreements.

Conocimientos

Customer service experience

Problem-solving skills

Familiarity with Supply Chain processes

Proficiency in Office 365

Fluent in German

Fluent in Spanish

Command of English

Herramientas

SAP

Oracle

Descripción del empleo

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Customer Experience Advocate is responsible for providing continuous quality of customer service; you are passionate about interacting with customers, partners, and internal stakeholders to answer questions, resolve issues, and deliver a consistent experience every time, minimizing effort to maximize loyalty. Supporting our product and service businesses, you will be working in a environment, where no two days are the same, you embrace change and thrive on the challenge of delivering the best possible outcomes for customers.

You will report to our Enterprise Customer Experience (ECX) organization, location within proximity to a Rockwell Automation facility is required, to support a flexible hybrid working model.

What you will do

• Proactively respond to inquiries and resolve issues related to orders requests.
• Engage with internal and external stakeholders to consistently maintain exceptional standards of customer support.
• Address and resolve product concerns, including managing customer complaints.
• Demonstrate a clear understanding of key performance indicators (KPIs) and ensure targets are met or exceeded within each financial period.
• Provide proactive delivery updates through Open Orders reports in alignment with service level agreements (SLAs) and expedite orders as necessary.
• Manage customer product returns, including new product failures and warranty claims.
• Support Repair and Exchange Requests..
• Report to Team Leader

Skills you have

• 1+ years of experience interpreting and responding to customer questions and requests, both written and verbal, suited for a global, multicultural business setting.
• Demonstrated and problem-solving skills.
• Familiarity with Supply Chain processes and Customer Care functions.
• 1–2 years' experience in Customer Service or Contact Center roles. As well as collaboratively within a team.
• Always upholds integrity and ethical behavior.
• Proficiency in Office 365; experience with SAP or Oracle is advantageous.
• Native or fluent proficiency in German , fluency in Spanish , and command of English (both spoken and written) are required; proficiency in additional languages is considered an asset.
• Exhibits when addressing unexpected situations.

What can we offer?

• International network of professionals and knowledge sharing culture.
• Meal Voucher.
• After probation : Health Insurance including Medical, Life Insurance, Retirement Plan.
• Hybrid working model.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.