Customer Advocacy and References Manager

Hewlett Packard Enterprise; A distancia; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

A global edge-to-cloud technology company is hiring a Customer Advocacy and References Manager. This remote position focuses on turning customer successes into impactful stories that empower Sales and Marketing. Key responsibilities include creating customer reference materials, managing advocacy programs, and enhancing Sales' efficiency with the right customer connections. Ideal candidates possess strong writing and communication skills, project management experience, and a good understanding of marketing basics. Join a culture that values diverse backgrounds and aims for continuous growth.

Servicios

Comprehensive benefits suite

Career development programs

Flexible work management

Formación

• Enjoy writing and effective communication skills.
• Experience in relationship building and project management.
• Familiarity with marketing strategies and reference engagements.

Responsabilidades

• Create compelling customer stories for Sales and Marketing.
• Manage customer reference database and match with Sales teams.
• Oversee Customer Advocacy programs and internal presentations.

Conocimientos

Strong writing and communication skills in English

Confident relationship builder

Project management mindset

Excellent presentation skills

Good understanding of marketing basics

Comfortable with Salesforce and MS Office

Ability to travel

Educación

No specific degree required

Herramientas

Salesforce

MS Office

Descripción del empleo

Overview

Customer Advocacy and References Manager. This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are looking for Customer Advocacy & References Manager to join our team!

Great technology needs proof. In this role you’ll turn real customer wins into stories, speakers, and references that help Sales and Marketing build trust, accelerate deals, and win in-market.

You’ll be the person who connects customers, sellers, and marketing at the perfect moment, without burning out advocates or losing momentum.

What you’ll do

• Tell stories that help HPE win
• Write short, sharp internal win stories (with AI support) based on Sales interviews: customer challenge → solution → outcomes → why HPE won
• Turn these customer stories into reference engagements: case studies, blogs, videos, speaking opportunities.

Enable Sales with the right customer references

• Match sales teams with relevant customer advocates for RFx and meetings
• Keep customer profiles updated in our reference database

Run advocacy programs end-to-end

• Own day-to-day operations of the Customer Advocacy engine: intake, prioritization, approvals, tracking, reporting
• Plan and execute Peer-to-Peer programs at 2 major events/year (1:1 meetings + roundtables) by connecting advocates with prospective customers in the form of roundtables or 1:1 meetings
• Present to internal stakeholders and customers

• Be the go-to partner for customer participation requests: events, content, media, speaking, analyst relations
• Coordinate briefs, approvals, logistics, and outcomes with internal stakeholders

What success looks like

• Sales gets the right reference at the right time (and comes back for more)
• Advocacy feels organized, scalable, and “easy to work with”
• Customers feel proud, not used
• Win stories land fast and support GTM priorities

What we’re looking for

Must-have

• Strong writing and communication skills in English (you enjoy writing, not fear it)
• Confident relationship builder (you enjoy calling Sales + customers + internal teams)
• Project management mindset: structured, reliable, follow-through
• Excellent presentation skills
• Good understanding of marketing basics and how stories drive trust and pipeline
• Comfortable with tools like Salesforce, MS Office (and learning quickly)
• Ability to travel, at least twice a year

Ideal / nice-to-have

• Background or strong interest in IT / infrastructure / cloud / data / virtualization
• Experience in B2B marketing, customer marketing, references, or advocacy
• Calm under pressure + great at prioritizing

Personal style we love

• Positive energy, “can-do” attitude
• Proactive (you don’t wait to be asked)
• Curious, friendly, and professional
• Comfortable using AI to move faster and write better

Why you might love this role

• High visibility work -your stories and references show up in real deals
• Lots of autonomy: you own the engine, not just tasks
• Strong stakeholder exposure (Sales leaders, country marketing, WW teams)
• A role where being organized and human with customers is a real skill -not a nice-to-have
• Travelling twice a year to Las Vegas and Barcelona

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Business Planning, Coaching, Commercial Acumen, Computer Literacy, Creativity, Critical Thinking, Customer Insights, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Market Analysis {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let\'s Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job: Marketing

Job Level: Expert

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– Poland: Annual Salary PLN 134,500 - 266,500

The listed salary range reflects base salary. Variable incentives may also be offered.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.