Consumer Operations Technician - Customer Experience

Chubb; Madrid; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading global insurance provider in Madrid seeks a motivated Consumer Operations Technician to manage customer support requests and improve operational procedures. Ideal candidates will have expertise in customer service, experience in operations, and proficiency in English and Spanish. The role offers a competitive benefits package, including vacation days and work-from-home options. Join a collaborative environment committed to operational excellence and client-focused service.

Servicios

32 days of vacation a year

Flexible work from home options

Private medical insurance

Meal allowance

Pension plan

Comprehensive Learning & Development offer

Formación

• Proven experience in operations or a similar role.
• Ability to work collaboratively across departments.
• Experience in analyzing big data and interpreting customer trends.

Responsabilidades

• Act as a liaison between Chubb and external Third-Party Administrators.
• Deliver outstanding customer support and issue resolution.
• Analyze customer data to identify actionable insights.
• Monitor and evaluate service delivery effectiveness.

Conocimientos

Proficiency in English & Spanish

Strong analytical skills

Excellent communication skills

Interpersonal skills

Proficient in MS Office, especially Excel

Ability to manage multiple priorities

Solution-oriented mindset

Educación

Bachelor's in finance, business administration, or economics

Descripción del empleo

A leading global insurance provider in Madrid seeks a motivated Consumer Operations Technician to manage customer support requests and improve operational procedures. Ideal candidates will have expertise in customer service, experience in operations, and proficiency in English and Spanish. The role offers a competitive benefits package, including vacation days and work-from-home options. Join a collaborative environment committed to operational excellence and client-focused service.