Concierge - Four Seasons Resort Mallorca at Formentor

Four Seasons Hotels and Resorts; España; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Spain is seeking a Concierge to provide exceptional guest services and recommendations. Candidates should have at least 2 years of experience and be fluent in Spanish and English. This full-time position includes various perks such as discounts at hotel restaurants, training opportunities, and competitive salary.

Servicios

Competitive Salary

Comprehensive benefits package

Excellent Training and Development opportunities

Complimentary accommodation at other hotels

Complimentary employee meals

Discounts at hotel restaurants

Discounts on local services

Possibility of accommodation and transportation

Formación

• Minimum 2 Years of relevant work experience.
• Fluent in Spanish and English.

Responsabilidades

• Provide personalized guest services.
• Assist guests with transportation and special requests.
• Maintain knowledge of property and local attractions.
• Handle guest inquiries and complaints.
• Collaborate with departments to enhance guest satisfaction.

Conocimientos

Exceptional Customer Service Skills

Local Knowledge

Excellent Communication Skills

Problem-Solving Skills

Multitasking Ability

Attention to Detail

Professionalism and Discretion

Strong Networking Skills

Technological Proficiency

Flexibility and Adaptability

Cultural Awareness

Sales and Upselling Skills

Team Collaboration

Positive Attitude

Commitment to Excellence

Educación

Professional / Technician

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About the role

As a Concierge, you are a key ambassador of the hotel, providing exceptional service and personalized recommendations that elevate each guest's experience. With your deep local knowledge, professional demeanor, and passion for hospitality, you will assist guests with everything from dinner reservations and transportation to curated experiences, always delivered with warmth, efficiency, and attention to detail.

What you will do

• Provide personalized guest services, including reservations, recommendations, and information about local attractions.
• Assist guests with transportation arrangements, event bookings, and special requests.
• Maintain up‑to‑date knowledge of the property, amenities, and surrounding areas to offer accurate information.
• Handle guest inquiries and complaints promptly, ensuring a positive experience.
• Collaborate with other departments to fulfill guest needs and enhance overall satisfaction.

What you bring

• Exceptional Customer Service Skills: A strong ability to anticipate and fulfill guest needs with a friendly and welcoming demeanor.
• Local Knowledge: Extensive knowledge of the local area, including attractions, restaurants, entertainment, and events.
• Excellent Communication Skills: Proficient in both verbal and written communication, ensuring clear and effective interactions with guests, staff, and external partners.
• Problem‑Solving Skills: Ability to think quickly and creatively to resolve guest inquiries or issues efficiently and effectively.
• Multitasking Ability: Capable of handling multiple requests and tasks simultaneously without compromising service quality.
• Attention to Detail: A keen eye for details to ensure accuracy in bookings, reservations, and special requests.
• Professionalism and Discretion: Maintains a high level of professionalism and confidentiality when dealing with sensitive guest information.
• Strong Networking Skills: Ability to build and maintain relationships with local businesses and service providers to facilitate guest requests.
• Technological Proficiency: Familiarity with hotel management systems and reservation platforms.
• Flexibility and Adaptability: Willingness to work flexible hours, including weekends and holidays.
• Cultural Awareness: Understanding of diverse cultures and customs to provide personalized service to international guests.
• Sales and Upselling Skills: Ability to promote hotel services and local experiences effectively.
• Team Collaboration: Works well with other departments, such as front desk, housekeeping, and food & beverage.
• Positive Attitude: Maintains an enthusiastic and upbeat demeanor.
• Commitment to Excellence: A genuine desire to exceed guest expectations and contribute to creating memorable experiences.

Work Experience

Minimum 2 Years.

Degree

Professional / Technician.

Languages

Spanish / English.

Language Ability

High.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.
• Discounts at our hotel restaurants.
• Discounts on local services.
• Possibility of accommodation and transportation to work (at a reduced cost).

Schedule & Hours

Seasonal contract, full time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).