Chief Customer Success & Growth Leader (Remote)

Prosperity; A distancia; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading B2B technology firm in Madrid is looking for a VP of Client Success to lead post-sale customer journey. This senior role focuses on retention, expansion, and customer lifetime value. The ideal candidate will have at least 8 years of experience in customer-facing leadership roles, particularly within the SaaS business model. The position offers a competitive salary and performance-linked bonuses, with a remote working model and access to regional offices.

Servicios

Competitive salary

Performance-linked bonus

Strong culture of autonomy and professional development

Formación

• 8+ years in senior Client Success, Account Management, or customer-facing roles.
• Proven experience with enterprise-level renewals and retention.
• Track record of modernising Client Success functions in scaling companies.

Responsabilidades

• Lead a multi-disciplinary Client Success organisation.
• Own client retention and expansion performance across markets.
• Build and maintain trusted relationships with executive stakeholders.

Conocimientos

Customer lifetime value understanding

C-suite level engagement

Data-driven approach

Empathetic communication

Descripción del empleo

A leading B2B technology firm in Madrid is looking for a VP of Client Success to lead post-sale customer journey. This senior role focuses on retention, expansion, and customer lifetime value. The ideal candidate will have at least 8 years of experience in customer-facing leadership roles, particularly within the SaaS business model. The position offers a competitive salary and performance-linked bonuses, with a remote working model and access to regional offices.