Boutique hotel reception

ANFORA NAZARI SL; España; Presencial; EUR 18.000 - 25.000; Jornada completa

Descripción de la vacante

A hospitality company in Spain is seeking a receptionist fluent in multiple languages. Responsibilities include managing reservations, greeting guests, and handling customer inquiries. Ideal candidates will have experience in front desk operations and a customer service orientation. This role offers an opportunity to work in a dynamic environment where multitasking is essential.

Formación

• Ability to speak several languages and handle multilingual communication.
• Experience with reservations and front desk operations.
• Basic accounting and payments control experience.

Responsabilidades

• Make and manage reservations and greet guests at check-in and check-out.
• Manage complaints, oversee basic accounting, and control payments.
• Assist in various areas of the hotel and manage online reputation.

Conocimientos

Multilingual communication skills

Customer service orientation

Ability to multitask

Descripción del empleo

Overview

Position in Humanities, Languages and Philological Sciences. The receptionist handles reservations, works with computers and manages reservation programs, greets guests at check-in and check-out, and allocates rooms to ensure efficient operations.

Responsibilities

• Make and manage reservations; work with computers and manage reservation programs; greet guests at check-in and check-out; allocate rooms; perform tasks efficiently.


• Manage complaints and problems; handle special requests; oversee basic accounting and payments control.


• Use several languages by phone, email or in person; multitask as a receptionist and assist in other areas of the hotel.


• Answer telephone calls; check in/check out; monitor bookings and availability; control prices and promotions; resolve problems; assist customers; manage online reputation on social media (Facebook, Instagram, WhatsApp, Twitter, TripAdvisor, Trivago, etc.).

Qualifications

• Multilingual communication skills; ability to speak several languages.


• Experience with reservations/front desk operations; basic accounting and payments control.


• Customer service orientation; ability to multitask and work in a hospitality environment.