Bilingual IT Service Desk Engineer (EN/ES) - Remote/On-site

Tosca; Madrid; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leader in reusable packaging solutions is seeking an IT Service Desk Engineer in Madrid, Spain. You will provide excellent IT support, handle escalations, and ensure efficient operations while working closely with various teams. The ideal candidate has a strong technical background, excellent communication skills, and experience in a Windows/Mac environment. We are committed to your professional growth with ongoing training opportunities.

Servicios

Training & coaching programs

Dynamic and fast-growing company

Formación

• 2–3 years of experience in a technical operating capacity preferred, or 3–4 years in a technical role.
• Strong troubleshooting skills in a Microsoft environment.
• Ability to communicate technical information clearly.

Responsabilidades

• Provide IT troubleshooting and support to users.
• Manage escalations and collaborate with cross-functional teams.
• Maintain confidentiality regarding information processed on the network.

Conocimientos

Troubleshooting Microsoft Windows 10 and 11

Customer service

Technical communication

Networking skills (Ethernet, TCP/IP, DNS, VPN)

Educación

Associate or bachelor’s degree in a technical discipline

Herramientas

Microsoft Active Directory

Azure

Intune

Exchange

Office 365

Descripción del empleo

A leader in reusable packaging solutions is seeking an IT Service Desk Engineer in Madrid, Spain. You will provide excellent IT support, handle escalations, and ensure efficient operations while working closely with various teams. The ideal candidate has a strong technical background, excellent communication skills, and experience in a Windows/Mac environment. We are committed to your professional growth with ongoing training opportunities.