After-Sales Technical & Quality Control Manager (EV)

Zeekr International; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading electric vehicle manufacturer located in Spain seeks an After-Sales Technical Manager. This role involves overseeing the EV after-sales technical support system, ensuring quality control, and collaborating with various teams. The ideal candidate should have a Bachelor's degree in Engineering and over 5 years of relevant experience within the automotive industry, particularly with electric vehicles. Fluency in Spanish and professional English proficiency are required.

Formación

• 5+ years of experience in after-sales, technical support or quality management within the automotive industry.
• Hands-on experience with EV OEMs, importers or premium automotive brands is highly preferred.
• Experience in building or scaling after-sales systems in fast-growing markets is a strong advantage.

Responsabilidades

• Lead and optimize the EV after-sales technical support system across dealers and service partners.
• Establish and execute the EV after-sales quality control framework.
• Collaborate with Quality, Engineering, and Customer Care teams.

Conocimientos

Knowledge of EV high-voltage systems

Data analysis

Problem-solving

Cross-functional collaboration

Educación

Bachelor’s degree in Engineering (Automotive, Mechanical, Electrical, Electronics, or New Energy related)

Quality management training or certifications

Descripción del empleo

Job Responsibilities

After-Sales Technical Management (EV Focus)

• Lead and optimize the EV after-sales technical support system across authorized dealers and service partners.
• Provide technical guidance on high-voltage systems, battery, e-motor, inverter and vehicle control systems.
• Act as the escalation point for complex, critical or recurring technical issues.
• Manage and implement Technical Service Bulletins (TSB), service campaigns and recalls.

Quality Control & Continuous Improvement

• Establish and execute the EV after-sales quality control framework, including repair quality audits and technical compliance checks.
• Analyze warranty claims, technical complaints and field data to perform root cause analysis (RCA).
• Drive continuous improvement initiatives to enhance key quality KPIs : First-Time Fix Rate, repeat repair rate, warranty cost, CSI, etc.

Warranty & Quality Cost Management

• Ensure proper implementation of EV warranty policies in compliance with OEM standards and local regulations.
• Review and manage warranty claims to control quality-related costs.
• Regularly report quality and technical performance to regional and HQ teams.

Dealer & Service Network Management

• Define and deploy EV technical and quality standards across the service network.
• Conduct technical and quality audits at dealers and service workshops, following up on corrective actions.
• Support after-sales network expansion and EV capability readiness at new service locations.

Technical Training & Capability Development

• Develop and implement EV technical training programs, including high-voltage safety, battery diagnostics and advanced troubleshooting.
• Coordinate online and on-site training, certification and technical competency assessments.
• Work closely with HQ engineering, quality and training teams.

Cross-Functional & HQ Collaboration

• Collaborate with Quality, Engineering, Customer Care, Parts & Logistics and Sales teams.
• Act as the technical and quality interface between the Spain market and global headquarters.

Qualifications : Education

• Bachelor’s degree or above in Engineering (Automotive, Mechanical, Electrical, Electronics, or New Energy related).
• Quality management training or certifications are a plus.

Experience

• 5+ years of experience in after-sales, technical support or quality management within the automotive industry.
• Hands‑on experience with EV OEMs, importers or premium automotive brands is highly preferred.
• Experience in building or scaling after‑sales systems in fast‑growing markets is a strong advantage.

Technical Skills

• Solid knowledge of EV high‑voltage systems, battery, e‑motor and power electronics.
• Strong understanding of after‑sales quality processes, warranty management and data analysis.
• Proven ability to resolve complex technical issues and work cross‑functionally.

Languages

• Spanish : Fluent
• English : Professional working level