Administrator (Night)

Livensa Living; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A student residence provider in Madrid is seeking a full-time Night Administrator dedicated to providing excellent customer service. The role involves managing office operations, supervising housekeeping, and ensuring compliance with service level agreements. Ideal candidates should be highly organized and capable of maintaining a positive residence environment during night shifts. If you're a team player with strong customer relationship skills, we would love to hear from you.

Formación

• Experience in customer service is essential.
• Ability to manage office responsibilities effectively.
• Proven skills in managing partnerships and contracts.

Responsabilidades

• Carry out tours for prospective residents.
• Manage office responsibilities and ensure high customer service.
• Supervise housekeeping operations to maintain site presentation.
• Assist in budget management and occupancy commitments.

Conocimientos

Customer relationship skills

Organizational skills

Team player mentality

Descripción del empleo

Our student residence, Nido Principe Pio are looking for a full time, friendly and customer-focused Night Administrator in Madrid, Spain.

You’ll carry out tours for prospective residents, keep our database updated, organise incoming post and help with check-ins and check-outs.

You’ll work closely with the General Manager to provide a consistent service for the residence. If you’re a team player, committed to great customer service and highly organised, please get in touch to find out more.

Take responsibility for management of the office.

Ensure that the customer service level of the residence team remains high and the agreed service level agreement is followed

Escalate to the General Manager where necessary.

Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable

Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure.

Supervise housekeeping operations to ensure that the site always remains presentable.

Ensure that reporting and monitoring structures are in place to identify accidents, incidents, behaviour and activities which may be detrimental to Nido and its reputation and promptly instigate corrective plans

Manage any university partnership contracts and ensure compliance with service level agreements

Assist the General Manager and Head of Operations with budget management, occupancy commitments and cost plans.

Assist the General Manager with reconciling accounts against bank statements

Excellent customer relationship skills

Monday to Sunday from 23 : 00 to 7 : 00 (it is a night shift) - Two days off.

Livensa Living will process your personal data to manage your application in the recruitment processes, as well as, only with your consent, to keep your personal data and, if appropriate, contact you for further job opportunities that might fit your profile in the future. You can withdraw your consent, exercise your rights and obtain more information about the processing of your personal data