Account Manager

InPost Iberia; Barcelona; Híbrido; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading logistics company in Barcelona seeks an experienced Account Manager to manage and develop client relationships. The ideal candidate will have 3-4 years in account management or business development within digital or e-commerce sectors. Responsibilities include ensuring client satisfaction, analyzing performance, and coordinating solutions with internal teams. This role requires strong communication skills and a customer-centric mindset, offering competitive salary and flexible working hours.

Servicios

Language platform

Wellbeing programme

Flexible working hours

Lifelong learning opportunities

Competitive salary

Flexible remuneration services

Formación

• 3-4 years of experience in Account Management or similar roles in digital or e-commerce.
• High level of English proficiency required.
• Proactive and organized mindset with the ability to adapt.
• Solid understanding of last-mile delivery models.

Responsabilidades

• Manage and develop client portfolio, ensuring satisfaction and retention.
• Understand clients’ needs and coordinate tailored solutions.
• Work with IT and Marketing teams to support integrations and onboarding.
• Analyze account performance and market trends for growth opportunities.
• Prepare commercial proposals and reports.

Conocimientos

Account Management

Business Development

Communication

Negotiation

CRM Tools

Customer-Centric Approach

Descripción del empleo

Everything you are looking for and more 📦

Support the company’s business growth by managing and developing a portfolio of clients, ensuring a strong relationship, high satisfaction, and achievement of commercial targets.

This role combines account management with a solid understanding of digital sales processes (marketplaces, checkout, brand visibility, etc.) to deliver solutions that add value and improve the customer experience.

What responsibilities and objectives will you have?

• Manage and develop the assigned client portfolio, ensuring satisfaction, retention, and identification of new opportunities within each account.
• Understand clients’ operational and technological needs (marketplaces, e-commerce, retailers) and coordinate tailored solutions.
• Work closely with IT, Operations, and Marketing teams to support integrations, onboardings, issue resolution, and improvements in logistics workflows.
• Analyze account performance, market activity, and competitive trends to identify growth opportunities.
• Prepare commercial proposals, presentations, and activity reports.

Well, what will the requirements be?

• 3–4 years of experience in Account Management, Business Development, or commercial roles in digital, logistics, or e-commerce environments.
• General understanding of last-mile delivery models (PUDO, Lockers, Home Delivery, Fulfillment).
• Familiarity with online purchasing processes (checkout, order management tools, integration software).
• High level of English.
• Proficiency with CRM tools and digital environments.
• Proactive, organized, and goal‑oriented mindset.
• Strong communication and negotiation skills.
• Customer‑centric approach and collaborative working style.
• Ability to prioritize and adapt to dynamic and fast‑changing environments.

What do we offer?

• Language platform
• Wellbeing programme
• Flexible working hours
• Online platform for lifelong learning
• Competitive salary
• Flexible remuneration services can be contracted

Why join us?

• Because we don’t settle — we go further and multiply impact (10X Attitude).
• Because we design every transformation around real customer value (Passionate About Customers).
• Because we make things happen fast and smart — not perfect, but done (Go, Go, Go).
• Because we believe the future belongs to those who rethink what’s possible (Dare to Disrupt).
• Because we win together — diverse, collaborative, driven by one shared vision (One Goal, One Team).

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.