Fluency in both English and German is required, including reading, writing, and speaking.
CVs must be submitted in English.
Oracle
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GenO
Are you passionate about changing lives through technology and driving innovation? Are you eager to learn, grow, and succeed? Oracle’s Generation Oracle (GenO) is a career development initiative focused on early-career and returnship talent, offering learning, development, and clear career paths to help shape the future of our business.
Role Overview
Become an Advanced Services Engineer to assist our customers with Oracle technologies’ implementation, management, and use.
As part of the Oracle Customer Success Services team, you will join an international network of experts contributing to global initiatives and innovation programs for service improvement.
Join us as an Application Support Engineer
- Participate in installing and configuring Oracle middleware and analytics software.
- Assist in automating routine middleware tasks using scripts and tools.
- Help set up middleware & PaaS environments for development, testing, and production.
- Support monitoring and analyzing middleware and analytics performance.
- Troubleshoot issues, perform root cause analysis, and assist in resolving problems.
- Share Oracle best practices and reduce operational risks.
- Support Oracle’s largest customers, fostering long-term relationships and operational improvements.
- Leverage support-based knowledge and customer experiences to maximize client value.
Job Description
Engineers in Customer Success Services support Oracle’s large customers, fostering relationships and operational improvements. ASEs enhance environments by leveraging support knowledge and customer experiences.
What You'll Do
- Learn from experts and contribute to customer value globally.
- Use Oracle tools and resources to stay updated on innovations.
- Collaborate on customer projects.
- Understand client needs and align them with Oracle solutions.
- Design solutions using Oracle technology and best practices.
- Support long-term customer relationships.
- Solve problems with guidance, following policies.
- Manage time effectively, working individually and in teams.
- Communicate technical concepts; Oracle product knowledge is a plus.
- Maintain professionalism.
- Be available for scheduled out-of-hours operations when required.
What You’ll Bring
- Bachelor’s degree or up to 2 years of relevant experience in engineering, computer science, telecommunications, or similar.
- Interest in cloud technologies (AI, Blockchain, ML, DevOps, Security, Terraform, Oracle Cloud) and programming (Python).
- Enthusiasm for tech hobbies (website development, programming, app development, self-driven tech exploration).
- Fluency in English and strong communication skills.
- Openness to innovation and challenges.
- Adaptability, confidence in navigating change.
- Proactive, results-driven attitude.
- Resilience and ability to work under pressure.
- Strong organization, negotiation, and planning skills.
- High energy, positive approach.
- Team-oriented with a passion for goals.
- Critical thinking and problem-solving skills.
- Passion for customer success.
What We’ll Give You
- Investment in your professional development through Oracle’s network.
- Flexible, fun work environment supporting work-life balance.
- Inclusive, multicultural community valuing diverse perspectives.
- Mentorship through a buddy program.
- Clear career progression based on performance.
- Exposure to diverse industries and customers.
- Competitive pay and benefits.
We celebrate diversity and are committed to creating an inclusive workplace. We encourage candidates with disabilities to apply and share relevant information voluntarily.
Career Level - IC1