Teamleiter-Jobs in United States

Your mission

ClearOps is a fast‑growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive data‑driven network we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive, material handling and beyond. With a team of 60 ambitious professionals we are scaling rapidly and looking for the right talent to join us on this journey.

As the Team Lead – Customer Support you will manage our support team ensuring our customers receive exceptional service. You will combine hands‑on technical support with leadership responsibilities, optimize processes and drive continuous team development.

• Lead and manage the Customer Support team (both technically and organizationally)
• Ensure high levels of customer satisfaction and service quality
• Prioritize and escalate customer inquiries where needed
• Coach and develop team members to improve their skills and performance
• Collaborate closely with Product Engineering and Customer Success teams to enhance our product and customer experience
• Analyze support data, identify trends and derive actionable improvements
• Support the selection and implementation of support tools (e.g. ticketing systems)

• 3 years of experience in technical customer support or a similar role, including at least 1 year in a leadership position
• Strong technical mindset and passion for technology
• Excellent communication skills in English (C1 level)
• Strong organizational and problem‑solving abilities
• Experience working with Zendesk Support and Knowledge; additional ticketing systems are a plus (Salesforce)
• Ability to balance strategic thinking with hands‑on execution
• Knowledge of supply chain processes, data analytics or SaaS solutions
• SQL or database knowledge is a plus but not mandatory
• Familiarity with product development and testing processes

• Professional Growth: Flat hierarchies and experienced leaders provide an ideal environment for growth and career advancement
• Development & Scale‑Up: Play a key role in shaping our customer support structure and processes as we scale internationally
• Open Feedback & Appreciation: Regular 1:1s with your manager and structured quarterly feedback sessions foster transparent communication
• Team: Joint team events such as Culture Week
• Workation: Combine vacation and work and work from wherever you want

If you’re excited about driving sales, building relationships and playing a key role in the growth of a disruptive tech startup, we’d love to hear from you! Apply now and be part of the ClearOps journey.

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