Team Lead Payment Features & Processes (f/m/d)

Douglas; Düsseldorf; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading premium beauty retailer is seeking a motivated individual to lead its payment team in Düsseldorf. This role involves shaping a group-wide payment roadmap and managing international projects. Candidates should have experience in international payments, preferably in retail, with strong analytical, communication, and leadership skills. The position offers a hybrid working model, 30 days of vacation, personal development opportunities, and an inclusive work environment.

Leistungen

30 days of vacation

Hybrid working model

Employee discounts

Well-being support

In-house canteen

Qualifikationen

• Experience in international payments in a retail or fintech environment.
• Knowledge of market developments and payment providers.
• Independent structured working style.
• Proficient in English and good German skills.

Aufgaben

• Lead a payment team and foster its development.
• Shape the payment roadmap across all sales channels.
• Prepare decision papers for top management.
• Manage demanding international projects.
• Review reports and KPIs, track benefits.

Kenntnisse

Analytical thinking

Communication skills

Team player

Leadership

IT Affinity

Ausbildung

Degree in business, science or computer science

Tools

MS Excel

PowerPoint

Jobbeschreibung

Company Description

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World’s Top Company for Women in 2025 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.

Responsibilities

• You will lead a small, highly motivated payment team — both professionally and disciplinarily — and actively foster its development.
• You will play a key role in shaping our group-wide payment roadmap across all sales channels. From open banking and PSP strategy to softPOS solutions, you’ll drive innovative payment features from concept to launch.
• Through well‑founded business cases, you’ll identify opportunities, trends, and features that strategically advance DOUGLAS — data‑driven, visionary, and with a focus on what truly matters.
• You will prepare decision papers for top management, impress with clear analyses, and confidently present your recommendations at the executive level.
• As a central interface, you will act as a competent contact for internal and external stakeholders and as a sparring partner for your team — always keeping the big picture in mind.
• You will manage demanding international projects and ensure efficient implementation from planning to go‑live.
• You will manage our external partners and maximise strategic collaboration in negotiations — e.g. with PSPs, terminal providers, and card schemes.
• You will review existing reports and KPIs, develop new dashboards, and track the net benefit of our projects and operational activities — for example in active payment steering.
• You will identify measures to continuously improve our payment cost efficiency — and consistently implement them together with your team.

Qualifications

• Several years of experience in international payments, ideally in an omnichannel retail or fintech environment.
• Strong knowledge of current market developments and payment providers (e.g. A2A payments, mobile/soft POS, BNPL).
• Initial leadership experience is desirable but not mandatory.
• A degree in business, science, or computer science — or comparable training (a degree is not mandatory).
• An independent, structured way of working with the ability to maintain an overview, even in complex processes.
• Strong analytical and conceptual thinking skills with a high affinity for IT and process design.
• A true team player with excellent communication skills and a confident presence at all levels.
• Proficient in MS Excel and PowerPoint, especially in preparing management‑ready presentations.
• Very good command of English and good German skills.

Benefits

• Your personal development: we want you to grow with us. Become part of our mentoring program, use our e‑learning platforms and benefit from many other individual development opportunities.
• Open feedback culture: half‑yearly meetings & performance reviews (#DOUGLASDialogue).
• 30 days of vacation per year.
• Hybrid working model – balance between mobile working and office days in a collaborative environment (approx. 8 days/month).
• Wellhub and heycare support you holistically in your well‑being – fitness, mental health, and preventative care.
• Employee discount both online and in‑store, plus further discount opportunities through corporate benefits.
• In‑house canteen & bistro, as well as free drinks.
• Positive and motivating environment – celebrating successes at regular company events such as DOClub, summer party, Women's Day, etc.

We look forward to hearing from you!

As an international employer, we stand for equal opportunities and diversity. We therefore welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender‑neutral pronoun, if you need barrier‑free access to our offices or if we should allow more time for the application process.