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Jobs in Frankfurt, Germany
Information Technology Support Engineer
Insight International (UK) Ltd
Frankfurt
On-site
EUR 45,000 - 60,000
Today
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IT Consultant (m / w / d) Banking DE - Consulting, Ingenieur
Nagler & Company
Frankfurt
Hybrid
EUR 50,000 - 70,000
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(Junior) Consultant Generative AI (m / w / d) - Consulting, IT
BearingPoint
Frankfurt
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EUR 50,000 - 70,000
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Warehouse Site Manager (Location PHILIPPSBURG)
Maersk
Frankfurt
On-site
EUR 80,000 - 100,000
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EUR 100,000 - 120,000
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Hybrid
EUR 50,000 - 70,000
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EUR 45,000 - 55,000
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Hybrid
EUR 50,000 - 70,000
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ZETCON Ingenieure
Frankfurt
On-site
EUR 40,000 - 60,000
Today
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Vorstandsassistent (m/w/d)
Ziraat Bank International AG
Frankfurt
On-site
EUR 50,000 - 70,000
Today
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Information Technology Support Engineer
Insight International (UK) Ltd
Frankfurt
On-site
EUR 45.000 - 60.000
Full time
Today
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Job summary
A global technology services provider is seeking a Support Engineer to provide L1 / L2 / L3 application support for critical applications. The role involves diagnosing and resolving issues while communicating effectively with users. Candidates should possess strong problem-solving skills, German language proficiency, and expertise in Automotive/DMS. A solid understanding of ITIL framework and experience with SQL querying is highly desirable. The position requires participation in on-call rotations and may include weekend support.
Qualifications
- Experience providing L1 / L2 / L3 application support.
- Knowledge of ITIL framework and incident management processes.
- Ability to analyze logs, stack traces, and system metrics.
Responsibilities
- Provide L1 / L2 / L3 application support for applications in production.
- Diagnose and resolve application defects and performance issues.
- Collaborate with teams to resolve complex technical problems.
- Execute SQL queries to retrieve data and diagnose issues.
Skills
Problem-solving skills
SQL querying
German language proficiency
Automotive/DMS expertise
Analytical skills
Job description
Support Engineer
Key Responsibilities
- Provide L1 / L2 / L3 application support for based applications running in production and hosted on Client Infrastructure, and using SQL databases.
- Diagnose and resolve application defects, performance issues, and configuration problems.
- Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
- Monitor application performance and system health, identifying and addressing potential issues proactively.
- Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.
- Perform root cause analysis for recurring issues and implement permanent solutions. Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.
- Assist in the deployment and configuration of applications and updates.
- Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.
- Participate in on-call rotation to provide 24/7 support for critical applications.
- Communicate effectively with users, providing updates on issue resolution and system status.
- Excellent problem-solving skills and the ability to work under pressure.
- Ability to work independently and as part of a team.
- German speaking candidate with Automotive / DMS expertise.
- Support on Weekends / holidays (As needed for P1 level issues).
Preferred Skills
- Knowledge of ITIL framework and incident management processes.
- Familiarity with automation tools and techniques to streamline support processes. Previous experience in a financial or technology-driven environment.
- Analyze logs, stack traces, and system metrics to identify root causes.
- Work closely with development, QA, DevOps, and infrastructure teams to ensure seamless issue resolution. Maintain and update support documentation, runbooks, and troubleshooting guides.
- Support deployments, hotfixes, and release activities.
- Maintain and update support documentation, runbooks, and troubleshooting guides.
- Ensure adherence to SLA and provide timely escalation when required.
- Participate in on-call rotation for critical production support.
- Strong analytical and communication skills.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.