Champions the upgrade of new and existing telecom equipment, hardware, and software.
Performs assessment aimed at resolving technical issues with respect to computer, server, network, and voice in a timely manner.
Maintains data, voice, and video network hardware and systems.
Conducts research aimed at isolating, analyzing and resolving error.
Evaluates and updates older networks as required in accordance with specified plans.
Provides escalated Tier-2 and Tier-3 technical support on voice, data, or video networks.
Responds to technical questions; recommends and implements approved course of action.
Gets network applications installed on network servers or voice equipment.
Prepares data or voice network drawings and diagrams to document and assist in communicating current operational status of networks.
Performs data or voice network configurations and configuration changes of various voice or data equipment to enhance performance.
Designs, implements, and provides support for the company’s voice network technologies, including PBX, Call Center/UCCX, voice over IP technology, QOS, Unity/voicemail, long distance and local carrier selection and international standards and procedures.
Installs version control and backups for all voice networking equipment.
Monitors systems for required capacity planning and performance adjustments as necessary and acts upon findings.
Monitors the company’s landscape for potential network or server vulnerabilities.
Ensures the company operates at a supported level of code for all voice equipment, including Cisco, Avaya, and call center.
Documents recovery for semiannual testing of network disaster recovery of the telecom environment at offsite facility.
Sets up new international locations and integrates them into core system.
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.