Customer Service jobs in Brazil

Your Chance to grow with us in the Spanish be successful you need a strong team. We are building a team of experts that are eager to deliver the best customer experience the best products in a dynamic and international environment with the mission to launch the pet vertical in the Spanish market. Success in this role requires a strong blend of growth mindset people- and stakeholder skills.

Be Part of This Journey!

• Play a key role in setting up the pet insurance product in Spain with a strong focus on acquisition early-stage growth and operational excellence
• Lead and execute critical initiatives for the successful launch of the pet vertical in the Spanish market

• Support the Country Manager in overseeing all aspects of the Spanish operations ensuring revenue profit and performance targets are met
• Work closely with global cross-functional teams to align strategies processes and execution plans

• Support in building and developing local teams with a primary focus on strengthening acquisition performance and operational excellence
• Contribute to the growth and efficiency of customer service and claims-support functions
• Act as a connector across teams and processes demonstrating strong leadership and collaboration skills

• Participate directly in customer-facing activities supporting sales efforts partner acquisiton and delivering excellent customer service

• Conduct continuous market analysis to identify trends opportunities and customer needs adjusting local strategies accordingly
• Act as a liaison between central core services business entities and the local market to ensure alignment with customer and business requirements

• Build and maintain strong relationships with key external stakeholders strategic partners and risk carrier

• Gained experience in the (Spanish) insurance industry (InsurTech or relevant consulting projects)

• Attractive fixed salary
• Start with 28 vacation days with an increase every two years (capped at 30 days). Holidays on December 24th and 31st. 2 community days to support a charity organisation of your choice.

• Choose between a free Swapfiets bike a BVG ticket (Umweltticket) or a Deutschlandticket subsidized by us
• Work hybrid - from your home office or in our office in Berlin-Mitte
• Work abroad in the EU for up to 60 days

• Benefit from free coaching sessions with our mental health tool
• Test our products yourself! Choose between dentolo petolo or vitolo

• Training budget starting from 750 per year
• Regular (360 degree) feedback

• Legendary summer and winter parties
• Regular team events
• Many discounts on the corporate Benefits Platform
• Pet friendly office

Founded in 2015 getolo GmbH is an innovative and award-winning InsurTech company that offers comprehensive supplementary insurance plans in the areas of dental pet health and liability as well as health add-on coverage. Under the brands dentolo petolo and vitolo we serve over 200000 customers in Germany and France providing digital and hassle-free protection that seamlessly integrates into their daily lives.

We believe that prevention is always better than cure which is why we focus on preventive care customer-centric service and financial security to protect our customers and their loved ones from unexpected costs. Thanks to the close collaboration of our team of market specialists and insurance experts we continuously monitor industry developments to offer practical solutions for current challenges.

getolos company culture is built on collaboration caring speed and being brave always with a strong focus on the needs of our customers. With a team of around 200 employees getolo is led by Daniel Gadea (CEO) and Laura Wulff (CGO) . getolo is a partner of DA Direkt and part of the Zurich Group Germany.

Sounds like the perfect job for you We look forward to receiving your application and getting to know you!

getolo is an equal opportunity and diversity employer. We strive to create a friendly safe and welcoming environment for all our team members regardless of ethnicity gender gender identity and expression sexual orientation limitations and talents of any kind physical appearance social background marital status age or religion (or lack thereof).

When you apply we focus solely on your experience and motivation. You decide what additional information you want to disclose (photo marital status religion gender nationality etc.). We value and treat all applications equally.

• Business Development
• Sales Experience
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• Cold Calling
• Account Management
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• Salesforce
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• CRM Software
• negotiation
• Lead Generation

Employment Type: Employee

Experience: years

Vacancy: 1

Ideally completed Bachelor / Master program with focus on business studies

At least 3 years of work experience in a similar role

Strong background in managing multi-stakeholder projects

Familiar with working in dynamic environments (e.g. startups scale-ups consulting

Highly structured with excellent communication and team skills

Growth mindset and ready to take on responsibility and ownership

Experiences in working with or within Spanish businesses and an have a strong of Spanish culture

Fluent Spanish (min. C2 ideally native level) and English - German is big plus