Customer Service Advisor - Banking Operations (all genders)

JPMorgan Chase & Co.; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading global financial services provider is seeking a Customer Service Advisor for their Banking Operations team in Berlin. The role involves managing customer inquiries and ensuring exceptional service in a fast-paced environment. Ideal candidates will have experience in a back office setting within the financial sector. Fluency in German and strong communication skills are essential. Join us in creating an exceptional customer experience in a dynamic and supportive environment.

Qualifikationen

• Experience in the back office of a financial institution in the German-speaking market.
• Fluent written and spoken German.
• Knowledge of the relevant regulatory requirements.

Aufgaben

• Manage customer data and accounts, conducting payment transactions.
• Develop solutions to complex customer inquiries in collaboration with specialists.
• Create a consistent customer experience and ensure exceptional service.

Kenntnisse

Customer focus

Communication skills

Problem-solving skills

Teamwork

Ausbildung

Completed banking apprenticeship or comparable education

Jobbeschreibung

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for passionate Banking Operations Specialists.

As a Customer Service Advisor - Backoffice(all genders) in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience.

Job responsibilities

• Manage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasks
• Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments
• Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing
• Adhere to banking regulations and guidelines

Required qualifications, capabilities and skills

• Experience in the back office of a financial institution in the German-speaking market.
• Completed banking apprenticeship or a comparable education with relevant professional experience
• Fluent written and spoken German
• Excellent written and spoken communication skills
• Team player with a strong customer focus and willingness to provide service
• Knowledge of the relevant regulatory requirements
• Strong problem-solving skills and ability to handle conflicts