Customer Service Advisor – Complaints Management (all genders)

JPMorgan Chase & Co.; Berlin; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading financial services provider is seeking a Customer Service Advisor specializing in Complaints Management at their Berlin location. In this role, you will be responsible for processing customer complaints and ensuring exceptional service. Candidates must have experience in complaint management at a financial institution, be fluent in German, and possess strong communication abilities. This is an exciting opportunity to contribute to a growing team that prioritizes customer satisfaction.

Qualifikationen

• Experience in complaint management within a financial institution is essential.
• Must possess excellent verbal and written communication skills in both German and English.
• Ability to independently develop solutions to customer inquiries.

Aufgaben

• Receive and process customer complaints effectively.
• Develop solutions in collaboration with internal departments.
• Ensure a consistent and transparent customer experience.

Kenntnisse

Complaint management experience

Fluent in German

Communication skills

Customer problem-solving

Ausbildung

Banking apprenticeship or comparable education

Jobbeschreibung

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for passionate Complaints Management Specialists.

Customer Service Advisor – Complaints Management in our Banking Operations Customer Service department, you will help us effectively resolve customer complaints and create an exceptional customer experience.

Job responsibilities

• Receive and process complaints from customers and regulatory authorities in Germany
• Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments.
• Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing
• Act as a specialist in complaint processing

Required qualifications, capabilities and skills

• Experience in complaint management at a financial institution in the German-speaking market.
• Completed banking apprenticeship or comparable education
• Fluent written and spoken German and conversational level of English
• Excellent written and spoken communication skills
• Ability to make our customers feel valued and heard, and you are able to solve their problems.
• Knowledge of the relevant regulatory requirements