UX Researcher (f/m/x)

AUTO1 Group; Berlin; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading e-commerce company in Berlin is seeking a UX Researcher to enhance customer experience through user research and usability testing. The ideal candidate will have proven experience in e-commerce, strong communication skills, and fluency in both English and German. This role offers opportunities for personal and professional growth, flexible work arrangements, and a diverse workplace culture.

Leistungen

Dedicated education budget

Flexible working hours

30 days vacation

Mental well-being support through Headspace

Qualifikationen

• Proven experience in e-commerce or B2B environments.
• Ability to work independently and multitask.
• Confidence in presenting recommendations to management.

Aufgaben

• Conduct user research and usability tests.
• Analyze user pain points and behaviors.
• Collaborate with product and analytics teams.

Kenntnisse

User research methods

Usability testing

Data analysis

Communication skills

Fluency in English and German

Jobbeschreibung

Overview

Choose challenge. Choose pace. Choose growth

Our AUTO1 Group international marketing team combines data-driven performance marketing with innovative technical solutions to enhance a continuous improvement of customer experience.

As a UX Researcher, you will take on a key role in understanding our customers and taking the C2B and B2B user experience to the next level. In close cooperation with stakeholders, product managers and the analysts, you will work deeply into the needs of our customers, develop a comprehensive understanding of the user experience and translate this into well-founded actionable priorities.

Our offer

• Once a unicorn, now a listed public company, be part of our success story!
• We invest in your personal and professional growth with a dedicated education budget for online courses, conferences and trainings
• More than 90 different nationalities make up for a truly international and diverse working environment
• We offer discounts on well-known brands like Flaconi, Bosch, Apple and Sky, as well as special offers on used cars for you, your family and your friends
• Your work-life balance and working from home are part of our culture, so we offer you working from home options, flexible working hours and 30 days of vacation
• Stay Mindful! We believe that mental well-being is crucial for your personal and professional success. Release tension with free access to Headspace!

Your new role

• Carry out user research and usability tests using different methods (user surveys, qualitative data analysis, user interviews, etc.)
• Gather and keep an overview of the pain points, needs and behavior of our users and translate the findings into the business decisions
• Work closely with other teams (Customer Journey, Business analytics, Product, etc.) to provide structured user-based insights within product kick-offs and sign-offs
• Closely cooperate with colleagues in other countries who follow our user research process, recognise usability and UX pain points
• Centralize the data and all knowledge about the users, process collected data to deliver concise and valuable input

Your skills

• Proven experience in a similar position, preferably in e-commerce, B2B or lead generation funnels, working alongside a product, CRO or design team
• Knowledge of performing usability tests and user interviews (in-person, on platform and online)
• Data-driven mindset and the ability to process the data in a meaningful way
• You work independently, take ownership of your research and are able to multitask in a dynamic environment
• Excellent communication skills and confidence in giving your recommendations to our senior management
• Fluency in English and German, any other European language would be a plus

You do not meet 100% of the requirements? Take your shot and apply anyway! We offer room for growth and challenges to learn from.

Contact

Joanna Sinicka
[e-mail]

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.