Turkish-Speaking Customer Experts for a Tech Leader

TP Greece; Deutschland; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Health care benefits

Competitive salary with bonuses

Complete relocation support

Free online Greek language courses

Zusammenfassung

TP Greece is seeking a Customer Expert to join their team. This role involves communicating with customers from Turkish speaking countries and troubleshooting mobile device issues, ensuring high satisfaction while representing major brands.

The ideal candidate is fluent in Turkish and has great communication skills. TP Greece offers comprehensive relocation support, competitive salary, and health care benefits, alongside training and professional growth opportunities in a diverse work environment.

Qualifikationen

• Fluency in Turkish is mandatory.
• Prior customer support experience would be an advantage.
• Familiarity with iOS and/or MacOS is preferred.

Aufgaben

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure timely closure.
• Provide troubleshooting for mobile devices.
• Assist customers in managing their accounts.

Kenntnisse

Fluency in Turkish

Advanced English knowledge

Great communication skills

Strong troubleshooting skills

Jobbeschreibung

Job Overview

Are you passionate about the latest technology and gadgets? Are you fluent in Turkish? Work in Greece as a customer expert with a Top Tech Leader!

TP Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 employees from 110+ nationalities, we proudly represent the leading global businesses – such as Microsoft, Canon, Netflix, Paypal, Asos – providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.

We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Turkish customer experience team, to support customers from Turkish speaking countries, after following a complete training by certified instructors.

What you will do

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring

• Fluency in Turkish
• Advanced English knowledge
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.