Hungarian-Speaking Customer Experts for a Tech Leader

WhereWeWork; Deutschland; Remote; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive monthly salary + 2 extra salaries per year

Relocation support including flight tickets and accommodation

Health care benefits

Professional growth opportunities

Free online Greek language courses

Great working environment

Job summary

TP Greece is looking for customer support professionals to join their Hungarian team. You will communicate with customers, troubleshoot mobile devices, and ensure high satisfaction representing major international brands.

The role requires fluency in Hungarian and advanced English, along with great communication and troubleshooting skills. The company offers competitive salaries, relocation assistance to Greece, health benefits, professional growth opportunities, and a supportive work environment.

Qualifications

• Proven communication skills to assist customers effectively.
• Familiarity with mobile devices for troubleshooting.

Responsibilities

• Communicate with customers via phone, chat & email.
• Provide troubleshooting for hardware-related issues.
• Maintain high customer satisfaction, representing a major brand.

Skills

Fluency in Hungarian

Advanced English knowledge

Great communication skills

Strong troubleshooting skills

Prior customer support experience

Tools

iOS

MacOS

Job description

Job Overview:

TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 employees, we proudly represent leading global businesses – such as Microsoft, Canon, Netflix, PayPal, Asos – providing Customer Care, Sales & Technical Support services, as well as Content Moderation for social media.

We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Hungarian customer experience team, to support customers from Hungary, after following a complete training by certified instructors.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they are closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts

What you will bring:

• Fluency in Hungarian
• Advanced English knowledge
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment – all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.