French-Speaking Customer Experts for a Tech Leader!

WhereWeWork; Deutschland; Híbrido; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Free online Greek language courses

Relocation support (flights + accommodation)

Resumo da oferta

TP Greece is looking for a Customer Expert to join their team in Greece. You will communicate with customers from French-speaking countries and help manage their accounts while ensuring high customer satisfaction.

The ideal candidate will be fluent in French, have great communication skills, and possess strong troubleshooting abilities. TP Greece offers competitive salaries, relocation support, and professional growth opportunities. A great chance to work for a leading tech company!

Qualificações

• Fluency in French is required.
• Experience in customer support preferred.
• Familiarity with iOS and/or MacOS is a bonus.

Responsabilidades

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure timely resolution.
• Provide troubleshooting for mobile devices.
• Assist customers with account management.

Conhecimentos

Fluency in French

Advanced English knowledge

Great communication skills

Strong troubleshooting skills

Descrição da oferta de emprego

Job Overview

Are you passionate about the latest technology and gadgets? Are you fluent in French? Work in Greece as a customer expert with a Top Tech Leader!

TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 11.500 employees, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, PayPal- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for social media.

We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our French customer experience team, to support customers from French speaking countries, after following a complete training by certified instructors.

What you will do

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring

• Fluency in French
• Advanced English knowledge
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you))
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.