Dutch-Speaking Customer Experts for a Tech Leader

WhereWeWork; Deutschland; Remote; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Competitive monthly salary + 2 extra salaries

Health care benefits

Free online Greek language courses

Referral Program

Job summary

TP Greece is looking for a passionate Customer Expert fluent in Dutch to join their team in Greece. You will support customers from the Netherlands and Belgium, ensuring high satisfaction through various communication channels.

The role includes troubleshooting mobile devices, assisting with account management, and maintaining customer satisfaction. Relocation support is provided, including covering flight tickets and hotel accommodation.

Qualifications

• Fluency in Dutch is essential.
• Prior customer support experience is an advantage.
• Familiarity with mobile devices is preferred.

Responsibilities

• Communicate with customers via phone, chat & email.
• Track and resolve customer cases efficiently.
• Assist customers with account management and troubleshooting.

Skills

Fluency in Dutch

Advanced English knowledge

Great communication skills

Strong troubleshooting skills

Tools

iOS

MacOS

Job description

Job Overview

Are you passionate about the latest technology and gadgets? Are you fluent in Dutch? Work in Greece as a customer expert with a Top Tech Leader!

TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 people from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.

We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Dutch customer experience team, to support customers from the Netherlands and Belgium, after following a complete training by certified instructors.

What you will do

• Communicate with customers via phone, chat & e‑mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Set‑up repairs for hardware‑related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring

• Fluency in Dutch
• Advanced English knowledge
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process – all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State‑of‑the‑art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work‑Certified Company that fosters diversity.