Slovak-Speaking Customer Experts for a Tech Leader

WhereWeWork; Deutschland; Remoto; EUR 30.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Complete relocation support

Competitive salary with bonuses

Health care benefits

Free online Greek language courses

Professional growth opportunities

Descrizione del lavoro

TP Greece is looking for a Customer Expert to support Slovak-speaking customers from Greece. You'll communicate with customers through various channels, provide troubleshooting assistance, and maintain high customer satisfaction. A strong command of Slovak and English is essential, along with great communication skills and troubleshooting abilities.

This role offers relocation support, a competitive salary, and opportunities for professional growth. Join an inclusive company that values diversity and fosters a great working environment.

Competenze

• Fluent in Slovak and advanced English are required.
• Prior customer support experience would be an advantage.
• Familiarity with iOS and/or MacOS preferred.

Mansioni

• Communicate with customers via phone, chat & e-mail.
• Provide troubleshooting for mobile devices.
• Track and follow cases to ensure timely resolution.

Conoscenze

Fluency in Slovak

Advanced English knowledge

Great communication skills

Strong troubleshooting skills

Strumenti

iOS

MacOS

Descrizione del lavoro

Job Overview:

Are you passionate about the latest technology and gadgets? Are you fluent in Slovak? Work in Greece as a customer expert with a Top Tech Leader!

TP Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12.000 employees from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Paypal, Asos – providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.

We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Slovak customer experience team, to support customers from Slovak speaking countries, after following a complete training by certified instructors.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring:

• Fluency in Slovak
• Advanced English knowledge
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equalopportunities to all, regardless of gender, ethnicity, religion, culture, or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Find out more

Would you like to see more Slovak speaking jobs options?

Do you need even more available jobs?