Spanish-Speaking Customer Experts for a Tech Leader

WhereWeWork; Deutschland; Teletrabalho; EUR 20 088 - 27 900; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Complete relocation support

Competitive monthly salary with bonuses

Health care benefits

Free online Greek language courses

Resumo da oferta

TP Greece is looking for a Customer Expert fluent in Spanish to join their team in Greece. This role involves supporting customers from Spanish-speaking countries via phone, chat, and email while ensuring high satisfaction.

The ideal candidate will have strong communication and troubleshooting skills. The company offers competitive salaries, full training, and support for relocation, along with various benefits and opportunities for professional growth.

Qualificações

• Fluency in Spanish is required.
• Prior customer support experience is an advantage.
• Familiarity with iOS and/or MacOS is preferred.

Responsabilidades

• Communicate with customers via phone, chat, and email.
• Maintain high customer satisfaction for a major brand.
• Provide troubleshooting for mobile devices.

Conhecimentos

Fluency in Spanish

Advanced English knowledge

Great communication skills

Strong troubleshooting skills

Descrição da oferta de emprego

Job Overview:

Are you passionate about the latest technology and gadgets? Are you fluent in Spanish? Work in Greece as a customer expert with a Top Tech Leader!

TP Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 employees from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, PayPal, Asos – providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.

We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Spanish customer experience team, to support customers from Spanish speaking countries, after following a complete training by certified instructors.

What you will do:

• Communicate with customers via phone, chat & e‑mail
• Track and follow cases to ensure they are closed efficiently and timely
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Set‑up repairs for hardware‑related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts

What you will bring:

• Fluency in Spanish
• Advanced English knowledge
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process -all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Refer‑A‑Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.