Italian-Speaking Customer Experts for a Tech Leader

WhereWeWork; Deutschland; Remote; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Relocation support (flight tickets, hotel accommodation)

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Free online Greek language courses

Job summary

TP Greece is looking for a passionate customer representative fluent in Italian to join their team in Greece. You will support customers from Italy, ensuring high customer satisfaction by providing assistance through phone, chat, and email.

Working with a Top Tech Leader, you will enjoy competitive benefits including relocation support, health care benefits, and a professional growth program. This is an excellent opportunity to enhance your career with a globally recognized company.

Qualifications

• Fluency in Italian is required.
• Advanced knowledge of English.
• Familiarity with iOS or MacOS technology preferred.
• Prior customer support experience is an advantage.

Responsibilities

• Communicate with customers via phone, chat, and e-mail.
• Track and follow cases for timely closure.
• Maintain high customer satisfaction.
• Provide troubleshooting for mobile devices.
• Assist customers in managing their accounts.

Skills

Fluency in Italian

Advanced English knowledge

Great communication skills

Strong troubleshooting skills

Job description

Job Overview:

Are you passionate about the latest technology and gadgets? Are you fluent in Italian? Work in Greece as a customer expert with a Top Tech Leader! This is your chance to work as a customer representative for one of the Big Five IT companies!

TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12.000 employees from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Paypal- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.

We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Italian customer experience team, to support customers from Italy, after following a complete training by certified instructors.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring:

• Fluency in Italian
• Advanced English knowledge
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

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