Norwegian-Speaking Customer Experts for a Tech Leader

WhereWeWork; Deutschland; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Relocation package

Flight tickets covered

Hotel accommodation

House search support

Competitive salary + 2 extra salaries

Job summary

WhereWeWork in Greece is offering a customer expert role for fluent Norwegian speakers. You will join a multinational environment assisting customers from Norway, after completing training by certified instructors.

You'll engage via phone, chat, and email, resolve issues, and help users secure their accounts while supporting device troubleshooting. A strong focus on customer satisfaction and teamwork is expected in this dynamic, global company.

Qualifications

• Fluency in Norwegian is required.
• Advanced English knowledge.
• Familiarity with iOS and/or macOS preferred.
• Excellent communication skills.
• Previous customer support experience is a plus.
• Strong troubleshooting skills.

Responsibilities

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure they are closed efficiently.
• Maintain high customer satisfaction, representing a major brand.
• Provide troubleshooting for mobile devices (phones, tablets & more).
• Assist customers to manage/secure their accounts & passwords.
• Set up repairs for hardware-related issues.
• Escalate unresolved cases by contacting 2nd level support Interaction Experts.
• Maintain high customer satisfaction.

Skills

Norwegian Fluency

English Proficiency

iOS/macOS familiarity

Communication skills

Customer support experience

Troubleshooting skills

Job description

Job Overview:

Are you passionate about the latest technology and gadgets? Are you fluent in Norwegian? Work in Greece as a customer expert with a Top Tech Leader!

TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 employees, we proudly represent the leading global businesses, providing Customer Care, Sales & Technical Support services, as well as Content Moderation for social media.

We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Norwegian customer experience team, to support customers from Norway, after following a complete training by certified instructors.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring:

• Fluency in Norwegian
• Advanced English knowledge
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.