English-Speaking Customer Experts for a Top Tech Leader

WhereWeWork; Deutschland; Teletrabalho; EUR 30 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Referral Program bonuses

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

Great working environment

Resumo da oferta

TP Greece is seeking passionate individuals to join our customer experience team. In this role, you will communicate with customers via various channels, ensuring high satisfaction while providing tech support.

The ideal candidate is fluent in English, has great communication skills, and experience in customer support. We offer competitive salaries, full training, health benefits, and professional growth opportunities, all in a diverse and inclusive environment.

Qualificações

• Fluency in English is essential.
• Prior customer support experience is an advantage.
• Familiarity with technology and troubleshooting skills are beneficial.

Responsabilidades

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure they close efficiently.
• Maintain high customer satisfaction for a major brand.
• Provide troubleshooting for mobile devices.
• Assist customers with account management and password security.
• Set-up repairs for hardware-related issues.
• Escalate unresolved cases to 2nd level support.

Conhecimentos

Fluency in English

Great communication skills

Strong troubleshooting skills

Ferramentas

iOS

MacOS

Descrição da oferta de emprego

Job Overview

Are you passionate about the latest technology and gadgets? Are you fluent in English? Work in Greece as a customer expert with a Top Tech Leader! TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 people from 110+ nationalities, we proudly represent leading global businesses such as Microsoft, Canon, and Netflix, providing Customer Care, Sales & Technical Support services, as well as Content Moderation for social media. This is a great opportunity to join our English customer experience team, to support customers from the UK and Ireland after completing a comprehensive training program with certified instructors.

What you will do

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring

• Fluency in English
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What we offer

• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. You will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.