Swedish-Speaking Customer Experts for a Tech Leader

WhereWeWork; Deutschland; Teletrabalho; EUR 22 320 - 33 480; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support including flight tickets and accommodation

Competitive salary plus bonuses

Health care benefits

Free Greek language courses

Professional growth and development opportunities

Resumo da oferta

TP Greece is looking for a passionate customer expert fluent in Swedish to join their team in Greece. This position involves communicating with customers, providing technical support, and troubleshooting mobile devices.

The company offers comprehensive relocation support, a competitive salary with bonuses, health care benefits, and professional development opportunities. You'll work in a diverse environment, supporting top global brands and advancing your career.

Qualificações

• Fluency in Swedish is required.
• Prior customer support experience is an advantage.
• Familiarity with iOS and/or MacOS or comparable technology is preferred.

Responsabilidades

• Communicate with customers via phone, chat, and email.
• Track and follow cases to ensure they are closed efficiently.
• Provide troubleshooting for mobile devices.

Conhecimentos

Fluency in Swedish

Advanced English knowledge

Great communication skills

Strong troubleshooting skills

Descrição da oferta de emprego

Job Overview

Are you passionate about the latest technology and gadgets? Are you fluent in Swedish? Work in Greece as a customer expert with a Top Tech Leader!

TP Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12.000 employees from 110+ nationalities, we proudly represent the leading global businesses — such as Microsoft, Canon, Netflix, Paypal, Asos — providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.

We are proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Swedish customer experience team, to support customers from Swedish speaking countries, after following a complete training by certified instructors.

What you will do

• Communicate with customers via phone, chat & email
• Track and follow cases to ensure they are closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Set up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level Support Interaction Experts
• Maintain high customer satisfaction

What you will bring

• Fluency in Swedish
• Advanced English knowledge
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, and support with the house-searching process — all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. You will be a member of a company that fosters diversity and offers equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Find out more

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