Czech-Speaking Customer Experts for a Top Tech Leader

WhereWeWork; Deutschland; Teletrabalho; EUR 22 320 - 33 480; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support including flight tickets and accommodation

Competitive salary with 2 extra salaries annually

Health care benefits

Free online Greek language courses

Resumo da oferta

TP Greece is seeking a passionate Customer Expert to join our team and provide exceptional support to customers from the Czech Republic. The role involves troubleshooting various mobile devices and ensuring high customer satisfaction. This is an exciting opportunity to work for a leader in the tech industry.

We offer complete relocation assistance to Greece, competitive salaries with bonuses, and numerous benefits including health care and professional development opportunities. Join us to advance your career while representing top global brands!

Qualificações

• Fluency in Czech is required.
• Advanced English communication skills are necessary.
• Prior customer support experience is advantageous.

Responsabilidades

• Communicate with customers via phone, chat & e-mail.
• Provide troubleshooting for mobile devices.
• Maintain high customer satisfaction.

Conhecimentos

Fluency in Czech

Advanced English knowledge

Great communication skills

Strong troubleshooting skills

Descrição da oferta de emprego

Job Overview:

Are you passionate about the latest technology and gadgets? Are you fluent in Czech? Work in Greece as a customer expert with a Top Tech Leader!

TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 people from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Paypal, and Asos, providing Customer Care, Sales & Technical Support services, as well as Content Moderation for social media.

We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Czech customer experience team, to support customers from the Czech Republic, after following a complete training by certified instructors.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts

What you will bring:

• Fluency in Czech
• Advanced English knowledge
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you))
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. For these reasons, we invite you to join our big family.