TOM Technician (Level 3), EU TOM TIE

Amazon; Gera; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A multinational technology company is seeking a TOM Technician Level 3 in Gera, Thuringia, Germany. The candidate will manage technical issues related to automation systems within transportation operations. Responsibilities include resolving technical tickets, conducting maintenance checks, and collaborating with various teams. Applicants should have relevant technical experience, a high school diploma or equivalent, and preferably a bachelor's degree in a related field. The position emphasizes troubleshooting skills with Linux and Windows operating systems.

Qualifikationen

• High school diploma or equivalent required.
• Experience in computer architecture or troubleshooting hardware.
• Experience with Linux and Windows OS support.

Aufgaben

• Manage and resolve technical tickets within SLA timelines.
• Conduct daily health checks and perform preventive maintenance.
• Coordinate with procurement and RYA/Gate teams.

Kenntnisse

Network troubleshooting

Operating System support

Technical support

Hardware debugging

Ausbildung

High school diploma or equivalent

Bachelor’s degree in engineering technology

Tools

Linux

Windows

AutoCAD Drafting

Jobbeschreibung

Position Title & Location

TOM Technician Level 3 EU TOM TIE – Gera, Thuringia, Germany

Role Overview

Amazons EU Transportation Operations Management (TOM) Tech Integration and Execution team is looking for technicians who want to create a best‑in‑class network and maintain sustainable yard systems within Amazon Transportation Services. As a TIE (Technology Integration and Execution) Technician you will use your knowledge and specialized skills to implement technical solutions and provide high‑quality support for computer and electronic hardware, operating systems, and software used in TOM‑managed yards. You can determine when it is appropriate to deviate from a standard practice to accomplish the desired result and troubleshoot and solve straightforward problems that do not have defined SOPs.

Key Responsibilities

• Manage and resolve technical tickets within SLA timelines.
• Comprehensively understand the Gatehouse PC configurations (hardware and software) and how 8‑9 GH automation devices per lane are connected to the PC (their individual drivers, MAC, and IP address, etc.).
• Understand all TIE SOPs that guide toward potential issues and use developed knowledge to isolate the root cause through iterative testing of various variables in combination.
• Own and manage the inventory of all GH automation equipment, keeping a log of items checked out and raising tickets for fresh orders.
• Coordinate with TIE Procurement, OTS, RME, and RYA/Gate teams.
• Conduct daily health checks across all RRG sites and perform early fault detection.
• Monitor equipment performance metrics (license‑plate detection, vehicle detection, audio quality).
• Perform quarterly preventive maintenance on RRG infrastructure.
• Conduct deep‑dive investigations for critical system performance issues.
• Document findings, root‑cause analysis, corrective actions, and prevention recommendations.
• Maintain inventory accuracy through weekly monitoring and audits.
• Serve as primary liaison with vendors and conduct post‑work inspections.
• Collaborate with RYA and Gate teams on operational issues and dashboard accuracy.
• Raise tickets with clear problem descriptions, impact assessments, and supporting documentation.

Qualifications

• High school diploma or equivalent.
• Experience in computer architecture or general troubleshooting/debugging of hardware.
• Experience with Linux and/or Windows Operating System support, including in‑depth understanding of one or both OSs, configuring, managing, or troubleshooting systems at scale.
• Valid and active driver’s license.
• Bachelor’s degree in engineering technology, computer science, machine learning, robotics, operations research, statistics, mathematics, or equivalent quantitative field, or PhD.
• Experience managing and troubleshooting networks or experience in technical support.
• Experience in professional or military settings.
• Experience in networking administration and troubleshooting, and troubleshooting/debugging technical systems.

Benefits & Additional Information

Amazon is an equal‑opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (to know more about how we collect, use, and transfer the personal data of our candidates).

m/w/d

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Key Skills

Cluster, IT, B2C, Key Account, AutoCAD Drafting

Position Details

Employment Type: Full‑Time

Experience: years

Vacancy: 1