Technical Support Specialist

INTRALOT; Hamburg; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading gaming technology provider is seeking a Technical Support Specialist based in Hamburg. In this role, you will provide first and second line support to clients in the lottery and sports betting sectors, ensuring compliance with German regulations. You will need native-level German and fluent English, along with over three years of relevant experience in technical support. The position offers a competitive salary, a hybrid work model, and opportunities for professional growth in a dynamic environment.

Leistungen

Competitive compensation package

Hybrid working model

Opportunities to learn and develop

Prospects for professional growth

Qualifikationen

• 3+ years of experience in technical support or as a service engineer, ideally in tech/SaaS environments.
• Willingness to work in rotating shifts.
• Having gained experience in the lottery/sports betting industry would be a great asset.

Aufgaben

• Act as the first local point of contact for customer technical issues.
• Maintain clear and professional communication with customers in German and English.
• Coordinate with HQ teams to address advanced technical inquiries.
• Manage technical documentation and translations.
• Support small and complex projects, including Change Requests.

Kenntnisse

Native-level German

Fluent English (B2-C1)

Strong communication and customer service skills

Solid understanding of Microsoft OS and Backoffice systems

Familiarity with Linux

Familiarity with SQL

Familiarity with Microservices

Familiarity with Kubernetes

Familiarity with Kibana

Analytical problem-solving mindset

Jobbeschreibung

Join Intralot as a Technical Support Specialist!

(based in Hamburg, Germany)

Your Role:

As a Technical Support Specialist you will join our support operations team, focusing on clients in the German lottery and sports betting industry. You will provide 1st and 2nd line support across complex and regulated environments, ensuring high-quality service aligned with strict German SLAs and compliance requirements.

What you’ll do:

• Act as the first local point of contact for customer technical issues, performing on-site troubleshooting and escalating complex cases when needed
• Maintain clear and professional communication with customers in German and English, providing timely updates and resolution analysis
• Coordinate with HQ teams to address advanced technical inquiries, report unresolved issues, and ensure high customer satisfaction
• Manage technical documentation and translations (e.g. LOTOS O/S Platform, change requests), maintaining accuracy in both German and English
• Support small and complex projects, including Change Requests, ensuring timely reporting, correspondence, and task tracking.

What Sets You Apart:

• 3+ years of experience in technical support or as a service engineer, ideally in a tech/SaaS environments
• Native-level German & fluent English (B2-C1)
• Strong communication and customer service skills
• Solid understanding of Microsoft OS and Backoffice systems
• Familiarity with Linux, SQL, Microservices, Kubernetes, Kibana is a plus
• Analytical, problem-solving mindset
• Willingness to work in rotating shifts
• Team player attitude
• Having gained experience in the lottery/sports betting industry would be a great asset.

About Us:

INTRALOT, a publicly listed company, is the leading supplier of integrated gaming and transaction processing systems and innovative game content and sports betting management to state-licensed gaming organizations worldwide. INTRALOT inspires and motivates more than 1.500 employees around the globe. Joining INTRALOT's team will offer the experience of operating in a multinational company with an excellent working environment and with international career opportunities.

Why Join Us

• A competitive compensation package combined with additional benefits.
• Hybrid working model
• Exceptional opportunities to learn and develop in a multinational environment.
• Prospects for professional growth both locally and globally.