Technical Support Engineer

Sunwoda Energy Technology Co., Ltd.; Köln; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading energy technology company in Köln seeks a technical support specialist. The role involves being the primary customer contact, providing technical advice, resolving issues, and conducting training. Candidates should hold a relevant bachelor's degree and have at least one year of experience in the energy storage sector, along with fluency in English and a willingness to travel.

Qualifikationen

• Minimum 1 year of experience in the energy storage industry.
• Must be a self-motivator and able to communicate effectively.
• Willingness to travel 30% or more annually.

Aufgaben

• Main customer contact for pre-sales and post-sales activities.
• Provide technical advice on product and installation matters.
• Resolve customer technical issues, including warranty replacements.
• Conduct local product and technical training.
• Gather product intelligence and perform competitor analysis.
• Provide sales and marketing support as required.

Kenntnisse

Customer communication

Technical troubleshooting

English fluency

Ausbildung

Bachelor's degree in Electronics or Electrical Engineering

Jobbeschreibung

Overview

Main Goals and Responsibilities:

• Main customer contact for the region in pre-sales, sell-through and post sales activities
• Provide technical advice to customers in product, installation and system operation matters
• Resolve customer technical issues, including warranty replacement
• Conduct local product / technical training
• Gather product intelligence information, perform competitor analysis
• Provide sales and marketing support as needed

We are looking for :

• Bachelor or above holders in Electronics and Electrical or other related majors
• Self-motivator with 1+ years related experiences in the energy storage industry is a must
• Energetic professional who may travel 30% or above per year
• Good communicator with fluent English

Company does not provide visa sponsorship