Technical Key Account Manager, IND (m / w / d)

GRUNDFOS GmbH; Erkrath; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading engineering company is seeking a Technical Key Account Manager (TKAM) to be the technical expert for key customers, collaborating across various departments to drive innovation and deliver tailored solutions. The successful candidate will hold a degree in engineering and possess strong communication skills, ideally with experience in technical roles and familiarity with automation protocols. This role offers a significant opportunity to impact customer relationships and satisfaction.

Qualifikationen

• Experience in customer-facing technical roles, ideally with multinational clients.
• Familiarity with automation and communication protocols.
• Proficiency in MS Office, SAP CRM, PDM, and related tools.

Aufgaben

• Act as part of the Global Key Account Team, serving global customers.
• Collaborate closely with Group Key Account Managers to support customers’ technical departments.
• Build strong customer relationships to deliver competitive and tailored pump solutions.

Kenntnisse

Strong communication skills

Presentation skills

Fluency in English

Customer relationship management

Ausbildung

Degree in Engineering (Chemical, Process, or Water-related fields)

Tools

MS Office

SAP CRM

PDM

Jobbeschreibung

Overview

What is the job about?

As a TKAM, you’ll be the go-to technical expert for our key customers, working closely with their R&D, project management, and quality teams. You’ll collaborate with our Group Key Account Managers to drive innovation, deliver tailored solutions, lead technical engagements, coordinate service and warranty cases, and conduct customer-specific training. This role will be based anywhere in Europe and will report to the Senior Key Account Director, IND.

Your main responsibilities

• Act as part of the Global Key Account Team, serving global customers.
• Collaborate closely with Group Key Account Managers to support customers’ technical departments, including:
  • R&D
  • Project Management
  • Quality Assurance
  • Testing
  • Specification Development
• Ensure Grundfos is actively involved in
  • Customer specification processes
  • Roadmapping and future planning
• Build strong customer relationships to deliver competitive and tailored pump solutions.
• Position Grundfos as the preferred technical advisor through expertise and support.

What Success Looks Like

• Strong pipeline of customer specifications and future sales.
• Increased adoption of new Grundfos products and solutions.
• High customer satisfaction and long-term partnerships.
• Growth in global account sales and profitability.

Your background

• A degree in Engineering (Chemical, Process, or Water-related fields preferred).
• Experience in customer-facing technical roles, ideally with multinational clients.
• Familiarity with automation and communication protocols.
• Strong communication and presentation skills.
• Proficiency in MS Office, SAP CRM, PDM, and related tools.
• Fluency in English; additional languages are a plus.