Technical & Customer Assistance Agent - Relocation Included

Cross Border Talents; Berlin; Hybrid; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A global support company is seeking a Technical & Customer Assistance Agent in Germany. Ideal candidates are native or near-native German speakers who are motivated to relocate. Responsibilities include handling customer inquiries via phone, email, and chat, while providing effective solutions to issues. Full paid training is provided, along with a relocation package that offers flight tickets and accommodations. This role ensures flexible work hours and internal promotions in a multicultural environment.

Leistungen

Relocation package

Competitive monthly salary

Paid initial training

Private health insurance

Qualifikationen

• No prior experience needed; full paid training is provided.
• Ability to stay calm and positive when solving customer issues.
• Motivated to relocate and start an international career.

Aufgaben

• Handle customer inquiries via phone, email, and live chat.
• Provide clear and effective solutions to technical issues.
• Document and update customer records in the system.
• Ensure high customer satisfaction through patience and problem-solving.

Kenntnisse

Native or near-native German (C1-C2)

Good level of English (B1 or higher)

Strong communication skills

Active listening skills

Basic computer skills (MS Office, email, chat)

Jobbeschreibung

Technical & Customer Assistance Agent - Relocat...

German Speakers Wanted! Join our support centers in Lisbon, Athens, or Barcelona. Provide excellent service to international customers and enjoy relocation benefits, paid training, and opportunities for promotion in a global company.

In this role, you will be the first point of contact for customers, helping them with questions, technical issues, and product information. Youll be trained to deliver excellent service and become part of a friendly, multicultural team.

Responsibilities

• Handle customer inquiries via phone, email, and live chat in a professional and timely manner
• Provide clear and effective solutions to technical or service-related issues
• Support customers with account setup, billing, orders, or product use
• Document and update customer records in the system
• Collaborate with colleagues and supervisors to continuously improve processes
• Ensure high customer satisfaction through patience, empathy, and problem-solving skills

Requirements

• Native or near-native German (C1-C2) and good level of English (B1 or higher)
• Strong communication and active listening skills
• Ability to stay calm and positive when solving customer issues
• Basic computer skills (MS Office, email, chat platforms)
• No prior experience needed full paid training is provided
• Motivated to relocate and start an international career abroad

What We Offer

Relocation package:

• Flight ticket to Spain, Greece, or Portugal
• Airport pickup upon arrival
• Company-paid hotel accommodation during the first weeks
• Assistance in finding long-term housing

Salary & Benefits:

• Competitive monthly salary + performance-based bonuses
• Paid initial training and continuous coaching
• Private health insurance (in some locations)

Work-Life Balance:

• Full-time, 40 hours per week, with rotating shifts
• Internal promotions to Team Leader, Quality Analyst, Trainer, or other departments
• Experience in an international corporate environment

Work in vibrant cities like Lisbon, Athens, Barcelona, or Thessaloniki.

Enjoy a sunny climate, cultural diversity, and affordable lifestyle.