System Engineer

Cross Border Recruitment; Remote; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A Japanese IT company is seeking a System Engineer (IT Support) to provide remote and on-site support. The ideal candidate will have over 3 years of technical support experience in IT, with proficiency in Windows services and operating systems including Windows 10. Responsibilities include managing system integrations and ensuring customer satisfaction through effective support. This is a full-time, remote position with occasional client visits in Frankfurt.

Qualifikationen

• 3+ years of technical support experience in the IT industry.
• Administration experience with Windows services including AD, GPO, Printer, Shared Folders.
• Strong knowledge of operating systems such as Windows 10, iOS, and Android.

Aufgaben

• Provide 1st and 2nd level technical support for clients both on-site and off-site.
• Perform accurate diagnosis and rectification of system faults.
• Manage small system integration and office relocation projects.

Kenntnisse

Technical support experience

Knowledge of Windows services

Strong knowledge of operating systems

Basic networking knowledge

Excellent communication skills

Proficient in English

Jobbeschreibung

A Japanese IT Company is currently recruiting a System Engineer (IT Support). This role is remote based, with visits to client sites in Frankfurt as needed.

In this role, you will provide high-quality engineering services through telephone, email, online tickets, and in-person support for both on-site and remote day-to-day tasks. You will also handle system integration work in collaboration with colleagues.

Eligibility and Work Style

Eligible applicants (O): Permanent residence, Spouse, Partner.

Not eligible (X): Working holiday visa, Job seeker visa, Student visa, Requiring visa sponsorship.

Work style: Remote (with regular client site visits in Frankfurt).

Type: Permanent, full-time.

Working hours: 40.

Salary: €40-50k.

Location: Frankfurt (Remote-based).

System Engineer Main Responsibilities

• Provide 1st and 2nd level technical support for clients both on-site and off-site.
• Perform accurate and timely diagnosis and rectification of system faults, ensuring prompt case resolution and maximum customer satisfaction.
• Handle system integration, office relocation services, system installations, configurations, migrations, and removals for clients and internal systems.
• Manage small system integration and office relocation projects, ensuring timely, budget-compliant, and high-quality project deliverables.
• Collaborate with partners and provide outstanding customer service.

System Engineer Ideal Candidate

• 3+ years of technical support experience in the IT industry.
• Administration experience with Windows services (AD, GPO, Printer, Shared Folders).
• Strong knowledge of operating systems, including Windows 10, iOS, and Android.
• Basic knowledge of networking (LAN, WAN, Wi-Fi).
• Familiarity with Windows Server.
• Excellent communication skills with clients, end-users, vendors, and third parties.
• Proficient in English, both spoken and written.
• All applicants for the System Engineer must have the right to work in the country without any restrictions as the Company is not able to offer visa support.