Swedish-Speaking Cybersecurity Customer Experts

WhereWeWork; Deutschland; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Relocation support

Competitive salary plus bonuses

Health care benefits

Professional growth opportunities

Free Greek language courses

Job summary

TP Greece is looking for a fluent Swedish speaker to join its Cybersecurity Customer help-desk team. In this role, you will assist customers in resolving issues related to antivirus software, ensuring online safety while providing exceptional service.

The position offers competitive monthly salary, relocation support to Greece, and numerous benefits including health care and professional development opportunities. Join a diverse team of over 12,000 people and advance your career in the cybersecurity domain.

Qualifications

• Fluency in Swedish.
• Very good communication skills in English.
• Exceptional written and spoken communication skills.
• Soft skills and problem-solving skills.

Responsibilities

• Communicate with customers via phone, chat & email.
• Ensure full functionality of the antivirus protection.
• Troubleshoot technical issues.
• Track and follow cases for efficiency.
• Maintain high customer satisfaction.

Skills

Fluent in Swedish

Very good English communication

Problem-solving skills

Empathy

Familiarity with Anti-Malware and Firewall products

Ability to troubleshoot common PC, Mac, and mobile issues

Knowledge of MAC, iOS, and Android Operating Systems

Knowledge of Windows OS fundamentals

Base knowledge of networking technologies

Job description

Job Overview:

Are you a fluent Swedish speaker with good computer skills? Join our Cybersecurity Customer help-desk team and help people stay safe online!

TP in Greece collaborates with the leading IT Security Software companies dedicated to protecting your personal data. We invite you to be part of a team that assists customers of antivirus software find the solutions they are looking for. If cybersecurity and online safety is your thing, grab this opportunity to join our team and work with the leaders of the industry, while enhancing your resume.

This is your chance to work as a consultant for the world’s top multinational cybersecurity and antivirus providers.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Ensure full functionality of the antivirus protection
• Troubleshoot technical issues using your problem-solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Log the cases on internal systems, while getting up to date with client’s products & services.

What you will bring:

• Fluency in Swedish
• Very good communication skills in English
• Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
• Empathy and a passion for customer service
• Familiarity with current Anti-Malware and Firewall products
• Ability to install an operating system and install additional necessary software
• Ability to troubleshoot common PC, Mac and mobile issues
• Knowledge of MAC, iOS and Android Operating Systems
• Knowledge of Firewall, Antivirus products and Security domain
• Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
• Base knowledge of networking technologies (TCP/IP, DNS, WLAN)

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 12.000 people from 110+ nationalities.