Hungarian-Speaking Cybersecurity Customer Experts

WhereWeWork; Deutschland; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Relocation support (flight tickets, accommodation)

Competitive salary + 2 extra salaries per year

Health care benefits

Free online Greek language courses

Professional growth opportunities

Job summary

TP Greece is looking for fluent Hungarian speakers to join their Cybersecurity Customer help-desk team. This role involves communicating with customers to ensure the functionality of antivirus protection and troubleshooting technical issues.

We offer a competitive salary, relocation support, health benefits, and opportunities for professional growth. Join a great working environment in Greece and represent a leading multinational brand in cybersecurity.

Qualifications

• Exceptional written and spoken communication skills.
• Empathy and passion for customer service.
• Ability to install operating systems and software.

Responsibilities

• Communicate with customers via phone, chat & email.
• Troubleshoot technical issues using problem-solving skills.
• Maintain high customer satisfaction.

Skills

Fluency in Hungarian

Good communication skills in English

Problem-solving skills

Familiarity with Anti-Malware products

Troubleshooting PC, Mac, and mobile issues

Tools

Windows OS (XP to 10)

MAC OS

Networking technologies (TCP/IP, DNS, WLAN)

Job description

Job Overview:

Are you a fluent Hungarian speaker with good computer skills? Join our Cybersecurity Customer help-desk team and help people stay safe online!

TP in Greece collaborates with the leading IT Security Software companies dedicated to protecting your personal data. We invite you to be part of a team that assists customers of antivirus software find the solutions they are looking for. If cybersecurity and online safety is your thing, grab this opportunity to join our team and work with the leaders of the industry, while enhancing your resume.

This is your chance to work as a consultant for the world’s top multinational cybersecurity and antivirus providers.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Ensure full functionality of the antivirus protection
• Troubleshoot technical issues using your problem-solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Log the cases on internal systems, while getting up to date with client’s products & services

What you will bring:

• Fluency in Hungarian
• Very good communication skills in English
• Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
• Empathy and a passion for customer service
• Familiarity with current Anti-Malware and Firewall products
• Ability to install an operating system and install additional necessary software
• Ability to troubleshoot common PC, Mac and mobile issues
• Knowledge of MAC, iOS and Android Operating Systems
• Knowledge of Firewall, Antivirus products and Security domain
• Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
• Base knowledge of networking technologies (TCP/IP, DNS, WLAN)

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.