Norwegian-Speaking Cybersecurity Customer Experts

WhereWeWork; Deutschland; Hybrid; EUR 30,000 - 50,000; Full time

Benefits offered by this job

Full relocation support

Competitive monthly salary + 2 extra salaries

Health care benefits

Full training by certified instructors

Free online Greek language courses

Job summary

TP Greece is seeking a fluent Norwegian speaker to join their Cybersecurity Customer help-desk team. You'll assist customers with antivirus solutions and technical issues to ensure online safety.

The position offers significant relocation support, competitive monthly salary, and professional growth opportunities in a multinational environment.

Qualifications

• Fluency in Norwegian and very good communication skills in English.
• Exceptional written and spoken communication skills.
• Familiarity with Anti-Malware and Firewall products.

Responsibilities

• Communicate with customers via phone, chat & e-mail.
• Troubleshoot technical issues using problem-solving skills.
• Maintain high customer satisfaction.

Skills

Fluency in Norwegian

Good communication skills in English

Empathy and passion for customer service

Problem-solving skills

Familiarity with Anti-Malware and Firewall products

Ability to troubleshoot common PC, Mac, and mobile issues

Job description

Job Overview

Are you a fluent Norwegian speaker with good computer skills? Join our Cybersecurity Customer help‑desk team and help people stay safe online!

TP in Greece collaborates with the leading IT Security Software companies dedicated to protecting your personal data. We invite you to be part of a team that assists customers of antivirus software find the solutions they are looking for. If cybersecurity and online safety is your thing, grab this opportunity to join our team and work with the leaders of the industry, while enhancing your resume.

This is your chance to work as a consultant for the world’s top multinational cybersecurity and antivirus providers.

Responsibilities

• Communicate with customers via phone, chat & e‑mail
• Ensure full functionality of the antivirus protection
• Troubleshoot technical issues using your problem‑solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Log the cases on internal systems, while getting up to date with client’s products & services.

Qualifications

• Fluency in Norwegian
• Very good communication skills in English
• Exceptional written and spoken communication skills, soft skills, as well as problem‑solving skills
• Empathy and a passion for customer service
• Familiarity with current Anti‑Malware and Firewall products
• Ability to install an operating system and install additional necessary software
• Ability to troubleshoot common PC, Mac and mobile issues
• Knowledge of MAC, iOS and Android Operating Systems
• Knowledge of Firewall, Antivirus products and Security domain
• Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
• Base knowledge of networking technologies (TCP/IP, DNS, WLAN)

Benefits

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you))
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring a Friend and get up to €3,500 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

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